Customer Testimonials

Customer TestimonialsDealerRater Certified Dealer

 

 

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Google Mar 30, 2023

I’m pleased with work. I am disappointed that I did not receive the colored “report card” that I typically receive when I have oil change. I requested one when I picked up my car and was told I would receive one in an email. I did not. I would prefer it was provided to me.

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DealerRater Mar 29, 2023

Clean Professional atmosphere Seemed well managed Night drop was convenient When finished I got a call about picking up my car, this didn't happen at other dealership

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DealerRater Mar 29, 2023

Sunset provided quick service that exceeded my expectations in a busy environment. Thank you very much!

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DealerRater Mar 29, 2023

Outstanding job of explaining everything and the work on the vehicle was great too. This is the place that we will be bringing our car from now on.

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DealerRater Mar 29, 2023

Answered all my questions and made it easy to bring truck in at got it fixed quickly

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DealerRater Mar 28, 2023

Only concerns were minimal and dealership corrected….... Sales person did not follow up with information regarding equipment bracket after purchase.... New car on empty when drove off lot after purchase.

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DealerRater Mar 28, 2023

Their service scheduling process requires improvement. They requested my vehicle be dropped off prior to the receipt of the required parts (a recall), the vehicle was at dealership over 2 weeks. The service advisor (Jamie) was professional and kept me updated on the status of the work

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DealerRater Mar 27, 2023

Our experience was short and painless! Thank you Tim and Jeff! Would definitely back again!

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Google Mar 25, 2023

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DealerRater Mar 25, 2023

It was great working with Chad and Sunset. Very friendly and very professional. I love my new Ford Explorer

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DealerRater Mar 25, 2023

Timely and very professional- I wasn’t inconvenienced due to being able to drop off my car at night and it was ready early the next day!

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DealerRater Mar 24, 2023

Always friendly service. Getting service in a timely manner is also great. Keep up the good work!

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DealerRater Mar 24, 2023

Mike was absolutely great to deal with! Definitely will visit again when buying another vehicle.

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DealerRater Mar 23, 2023

Repairs completed in a timely manner. No negative comments to speak on this dealership at this time.

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Facebook Mar 23, 2023

They have quality vehicles and great customer service

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DealerRater Mar 23, 2023

After seeing the Sunset ad for a Rapid red Ford Escape I phoned for an appointment Mike was very professional answered all my questions. He sold my the car l wanted.

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DealerRater Mar 22, 2023

Very easy to work quick and very professional would recommend highly in and out in no time thanks

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DealerRater Mar 22, 2023

Everything was great. All repairs were done and on time. Drop off and pickup went very smooth. Service reps were great to work with.

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DealerRater Mar 22, 2023

Professional, caring, explained what was going to be done to my car and the results. Also, the shuttle That I used was a big plus.

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DealerRater Mar 22, 2023

Everyone I came in touch with was very likable and professional. Will use again when viable.

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DealerRater Mar 22, 2023

Sunset always does a nice job. It’s nice that you guys set up the appointment process versus just coming in first come first serve.

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DealerRater Mar 22, 2023

Neal is FANTASTICAL! Very communicative and easy to work with. Very Very nice and friendly

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DealerRater Mar 22, 2023

Keith was very patient with my selection process and worked hard to make sure I was able to get the vehicle I wanted. He was very honest and helpful, and did not try to push me into purchasing something I did not want or that was more expensive. Definitely recommend this dealership to anyone looking for a vehicle.

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DealerRater Mar 21, 2023

I was so pleased to speak with Morgan. She was so helpful and kind. Thank you

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DealerRater Mar 21, 2023

Met by smiling, friendly salesmen. Dealt with professionally by Chad, and Darrell. They made us feel more comfortable and our auto buying experience less stressful.

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Google Mar 21, 2023

I had a new transmission replaced.

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DealerRater Mar 20, 2023

Brett Mathes was extremely helpful in our visit. It was his help that made our repair experience go quickly and he kept us informed every step of the way.

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Google Mar 20, 2023

Excellent service and great prices!

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Google Mar 20, 2023

We purchased our vehicle here but live 100 miles south so I took my truck to Sam Scism Ford in Farmington. They were very hard to work with and didn't push repairs with our warranty. After 2 weeks, I went and picked up my truck and took to Sunset Ford. They contacted our warranty and no difficulties with them and had my truck fixed with the problem in 2 days! Plus with their additioalinspextion found a couple other problems I wasn't aware of and those were fixed as well. Thank you Jamie, for your time and great communication.

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DealerRater Mar 20, 2023

My experience with Sunset Ford was great. I will definitely recommend them to anyone looking for a new car.

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DealerRater Mar 20, 2023

I took my Class C RV to Sunset Ford for warranty work and an oil change, and I am very happy with the outcome. Very few dealers have a lift large enough to handle my RV. I was on a waiting list for an extended time when the lift was out of service, but Chris did not forget me; he contacted me when the lift was available again and managed to fit me into a very busy schedule. Mike, my service rep, was pleasant, courteous, and professional. When my RV was ready, Mike was out of the office, but his ...

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Google Mar 19, 2023

This is the place to have your Ford serviced. They are kind and as quick as possible. And they use only Ford parts.👍

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DealerRater Mar 19, 2023

Sunset Ford was honest about how long it would be before my car was even looked at. Once it was determined what was wrong, the repairs took less time than initially anticipated.

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Google Mar 18, 2023

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DealerRater Mar 18, 2023

They do and excellent job on my Ford f350 replacement of the entire fuel system

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Google Mar 18, 2023

I cane in for a recall on my Ford Escape. Mr. Mathis was very nice and did the service faster than I was expecting. I thought I would be there three to four hours, and I came out in about an hour and 15 minutes. I am very pleased with the service I received.

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Google Mar 18, 2023

Showed up at the appointed time got taken care of by friendly staff and had a great rental during my half day recall . I could not have asked for a more pleasant experience

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DealerRater Mar 18, 2023

The best buying experience I’ve had in quite some time. Straightforward, no pressure sales throughout the buying process. I would absolutely recommend Sunset Ford to others.

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DealerRater Mar 17, 2023

Mike the service rep was very good in explaining the problem and in the end was under what he estimated the price to be I’m satisfied

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DealerRater Mar 17, 2023

Great service in a timely manner., with friendly people and the cost was very reasonable .

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Google Mar 16, 2023

Everyone was very friendly and car done in a timely manner

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DealerRater Mar 14, 2023

I’m always pleased to have my services done at Sunset Ford because they do it right the first time.

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DealerRater Mar 14, 2023

2nd time veh in shop with fuel system. Brett, service manager working hard to resolve problem.

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Google Mar 13, 2023

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Google Mar 12, 2023

I dropped my car off to be serviced the night before and I received a call early in the morning that it was ready. Great communication and great service.

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Google Mar 8, 2023

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DealerRater Mar 8, 2023

We had a wonderful experience buying a SUV at Sunset Ford with Daniel!! He was very helpful! We would highly recommend Daniel and Sunset Ford!

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DealerRater Mar 8, 2023

Danny and Mike S worked hard to get my oil leak diagnosed and fixed quickly! I was very worried that my weekend plans would have to change without my personal vehicle but they took care of me! It is very appreciated

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Google Mar 7, 2023

Sunset Ford’s service department is always so professional and friendly. Highly recommend!

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DealerRater Mar 7, 2023

The addresses all issues in a timely manner and they treated it like it was their own.

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DealerRater Mar 7, 2023

Smart! It was nice to get a sheet according to Milage, what I should consider for service in the near future! I don’t want to wait until it breaks down and I don’t always remember! You got the part faster than other places I called for my recall and I really appreciate it! I was worried over what could happen, very uneasy! You got it done super fast too. I left it overnight and it was done by early morning, so nice. The people I came in contact with were very friendly and knowledgeable when I asked questions. ...

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Google Mar 7, 2023

Took two weeks to get an appointment. Recall work. Everybody was very nice. Had to work done in a day.

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Google Mar 7, 2023

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DealerRater Mar 6, 2023

Sunset has taken care of our service and does a great job. Wish we could get a rear camera, mine is intermittent on function.

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DealerRater Mar 6, 2023

This was the most painless and easy purchase I’ve ever made. The salesman and financial guys are awesome.

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DealerRater Mar 4, 2023

Both Jim and Jeff made this buying experience extremely quick and painless. I would highly recommend Sunset Ford.

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DealerRater Mar 4, 2023

Jim is a very helpful sales rep. He helped me fined the best car :)! Thank you!!

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Google Mar 4, 2023

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Google Mar 3, 2023

It’s rare that I’ve had such a pleasant experience buying a vehicle. Mike Gerraghty returned my information request very quickly, sent me a personalized video of the truck since I’m hundreds of miles away, was very pleasant when we spoke on the phone, very down to earth and patient, picked me up from the airport and my truck was washed, ready and fueled up for my long ride home. Everyone I encountered was very nice and genuine. I searched the country for this particular used truck and they had THEE best price by $5k AND it was ...

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Google Mar 3, 2023

Mike got me in quickly - even with no appointment. Mike checked for recalls without my asking. They did the work quickly while I waited. Mike checked on my Ford points and I had enough to cover the service. Overall, a great service experience. Thank you.

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DealerRater Mar 3, 2023

I searched the entire country for about a month before I found the exact truck I wanted. Sunset Ford had it several thousands less than anywhere else but its CARFAX was better than any other available. Mike Gerraghty responded to my inquiry very fast, sent me a personalized video of the truck, was very personable on the phone, picked me up from the airport, my truck was clean and fueled up. Everyone I encountered was very pleasant and genuine. Best experience I’ve had buying a vehicle.

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DealerRater Mar 3, 2023

Been looking for a car for months! Super easy experience. Tony made everything great and easy!

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Google Mar 3, 2023

I took my car in for a recall and they performed everything that was expected. Everyone was very professional and went above and beyond. The shuttle service was exceptional also. Highly recommend this dealership!

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Google Mar 3, 2023

Excellent customer service from both the service writers to the ladies who answer the phone. Now if Jordan would just fill the paper for Brett the place would be perfect.

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DealerRater Mar 2, 2023

Nice and clean. Took a few minutes to find someone to help us (but it's better than being bombarded the moment you lay rubber in the parking lot). Nice people, very laid back, stress free environment. Seriously the most stress free car purchase I've ever made. The only concern--I was ensured there'd been a thorough inspection done but then after the paperwork was signed, the sales worker said the tire pressure sensor was messed up (had I known before I could have included the repair in the dealership promises section). About a week and a half out, ...

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DealerRater Mar 2, 2023

Excellent care service was superb would recommend Sunset to all my friends for satisfied results

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Google Mar 2, 2023

Recall work

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Google Mar 2, 2023

Jordan was great throughout the entire experience. Very nice young man.

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DealerRater Mar 1, 2023

I have been going to this service center for five years and I always have a good experience

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DealerRater Mar 1, 2023

Fast and efficient. Friendly service staff. Extremely pleased with the service. Thank you very much

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DealerRater Feb 28, 2023

User friendly website. Friendly people that work there. My Great Uncle purchased a 2017 Ford Escape in March 2017. And I figured if he bought a vehicle there, then I will go buy one there.

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DealerRater Feb 27, 2023

I went to the dealership “just looking “ but I saw a Bronco I wanted to test drive. Mr. Faraz was really helpful and not pushy. I went home thought about it and came back and wanted to see if we could make the deal happen. Mr. Faraz worked with me and got the number we needed and made it happen ! All of the staff were great to work with and I got my dream BRONCO ❤️ Thank you Mr. Faraz and Sunset Ford for my Bronco !!

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DealerRater Feb 27, 2023

Great deal on car. The finance guy was great to work with. I would recommend this dealership.

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DealerRater Feb 27, 2023

Mike Sensmeyer and Stacy are Great.. Awesome Staff..Very Patient, and Polite.. Great Team To Work With..

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DealerRater Feb 27, 2023

When something goes wrong, the fix it. Brett Mathis was very hood to work with.

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Google Feb 27, 2023

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DealerRater Feb 26, 2023

Jaymey was very accomadating and friendly yet professional. All work explained and completed quickly. Overall great experience

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Google Feb 26, 2023

Air bag recall done quickly !!!

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DealerRater Feb 25, 2023

Awesome service! Great place to wait while your car is getting worked on. Loved the free car wash! I will be returning. Thank you!

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Google Feb 25, 2023

i always have great service at SunSet Ford on Gravois. service department is wonderful greats me by my name when i walk in.

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DealerRater Feb 24, 2023

The staff at Sunset is simply the best. This is the 2nd vehicle I have purchased from them. The process is very easy and simply

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DealerRater Feb 24, 2023

Dealer ship is easy to get to but the parking around the service entrance was in my opinion difficult no open parking spots for my ride to park in

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DealerRater Feb 24, 2023

The sales people are amazing! They did everything to make sure I drove away in the car I wanted.

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DealerRater Feb 24, 2023

Keith was very knowledgeable about all the options available and helped me navigate the ordering process. Keith also kept me updated throughout the build process. Keith’s professionalism and knowledge made for an enjoyable car buying experience.

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Google Feb 24, 2023

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Google Feb 24, 2023

I had no appointment but waited just a little over an hour. Greeted promptly. Jordan was friendly and efficient. Offered car wash too.

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Google Feb 24, 2023

Everyone was very nice and helpful. The turn around to have my car even looked at was 3 weeks. So just wish the turn around would’ve been faster. But understandable for how busy they are.

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DealerRater Feb 23, 2023

I don’t think the technician rotated my tires as the air pressure on all of them was different and the left front was lower than them all. The left front always loses air.

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DealerRater Feb 23, 2023

Never been to dealership, did everything off internet and phone. Matt was very attentive and answered all questions

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Google Feb 23, 2023

Needed a new torque converter and I was given a loaner car until the back order converter came in. Mike Sensemeyer was very professional in helping me.

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DealerRater Feb 22, 2023

My Explorer went to Sunset for an engine replacement. Needless to say, and regardless of who was doing the work, I was initially concerned with the process and supply chain issues. Sunset Ford was on top of it. Their service department kept me informed at every step, and the tech that was responsible for all the work was top notch with loads of experience. The single thing that made me confident with it all is when the tech who did all the work came out to greet and face to face with me. He explained everything he did and provided ...

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Google Feb 22, 2023

Jordan A was great getting me setup and taken care of today!

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DealerRater Feb 22, 2023

My uncle works at the dealership and helped me pick out a few potential cars for post graduation. Mike and Larry were both very helpful and gave me a lot of information I needed. No pressure to buy, just a lot of great info for them. Thanks guys!

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Google Feb 21, 2023

On a snowy day, without an appointment, I was leaving town and my car was not driving right. I pulled in and they worked me in right away. Got me back on the road in a couple hours. Fixed a repair a different dealer didn't do correctly! We made it home safely. Gave us the info we needed to work out a deal with the first repair shop. Extremely pleased with Sunset.

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DealerRater Feb 21, 2023

Great and honest customer service. Great doing business with Sunset Ford. Very happy with my purchase

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DealerRater Feb 21, 2023

Chad Morber and Justin Lombard were outstanding in their support during and after the sale. Walked away with a solid impression of them and the dealership. I would definitely go back again. A++

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DealerRater Feb 21, 2023

Mike was very helpful and patient when I was unsure of what choices to make. He really made me feel at home. Mike wasn’t working on one of the days and Keith stepped in and was just as helpful. Overall, Keith and Mike gave me a pleasant experince and my family was very satisfied!

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DealerRater Feb 20, 2023

Tony was helpful in getting me the answers I needed on the car I wanted, and he was good at communicating throughout the process.

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DealerRater Feb 20, 2023

Neal delivered on his promises making Mini Van Street worthy again.Great job Neal for great experience.

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DealerRater Feb 20, 2023

Very quick service. Staff were very nice and professional! Wait time was very short compared to other dealerships! Pickup was also very fast!! Would definitely recommend Sunset Ford to others!!

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