Customer Testimonials
Customer Testimonials
I’m pleased with work. I am disappointed that I did not receive the colored “report card” that I typically receive when I have oil change. I requested one when I picked up my car and was told I would receive one in an email. I did not. I would prefer it was provided to me.
Clean Professional atmosphere Seemed well managed Night drop was convenient When finished I got a call about picking up my car, this didn't happen at other dealership
Sunset provided quick service that exceeded my expectations in a busy environment. Thank you very much!
Outstanding job of explaining everything and the work on the vehicle was great too. This is the place that we will be bringing our car from now on.
Answered all my questions and made it easy to bring truck in at got it fixed quickly
Only concerns were minimal and dealership corrected….... Sales person did not follow up with information regarding equipment bracket after purchase.... New car on empty when drove off lot after purchase.
Their service scheduling process requires improvement. They requested my vehicle be dropped off prior to the receipt of the required parts (a recall), the vehicle was at dealership over 2 weeks. The service advisor (Jamie) was professional and kept me updated on the status of the work
Our experience was short and painless! Thank you Tim and Jeff! Would definitely back again!
It was great working with Chad and Sunset. Very friendly and very professional. I love my new Ford Explorer
Timely and very professional- I wasn’t inconvenienced due to being able to drop off my car at night and it was ready early the next day!
Always friendly service. Getting service in a timely manner is also great. Keep up the good work!
Mike was absolutely great to deal with! Definitely will visit again when buying another vehicle.
Repairs completed in a timely manner. No negative comments to speak on this dealership at this time.
They have quality vehicles and great customer service
After seeing the Sunset ad for a Rapid red Ford Escape I phoned for an appointment Mike was very professional answered all my questions. He sold my the car l wanted.
Very easy to work quick and very professional would recommend highly in and out in no time thanks
Everything was great. All repairs were done and on time. Drop off and pickup went very smooth. Service reps were great to work with.
Professional, caring, explained what was going to be done to my car and the results. Also, the shuttle That I used was a big plus.
Everyone I came in touch with was very likable and professional. Will use again when viable.
Sunset always does a nice job. It’s nice that you guys set up the appointment process versus just coming in first come first serve.
Neal is FANTASTICAL! Very communicative and easy to work with. Very Very nice and friendly
Keith was very patient with my selection process and worked hard to make sure I was able to get the vehicle I wanted. He was very honest and helpful, and did not try to push me into purchasing something I did not want or that was more expensive. Definitely recommend this dealership to anyone looking for a vehicle.
I was so pleased to speak with Morgan. She was so helpful and kind. Thank you
Met by smiling, friendly salesmen. Dealt with professionally by Chad, and Darrell. They made us feel more comfortable and our auto buying experience less stressful.
I had a new transmission replaced.
Brett Mathes was extremely helpful in our visit. It was his help that made our repair experience go quickly and he kept us informed every step of the way.
Excellent service and great prices!
We purchased our vehicle here but live 100 miles south so I took my truck to Sam Scism Ford in Farmington. They were very hard to work with and didn't push repairs with our warranty. After 2 weeks, I went and picked up my truck and took to Sunset Ford. They contacted our warranty and no difficulties with them and had my truck fixed with the problem in 2 days! Plus with their additioalinspextion found a couple other problems I wasn't aware of and those were fixed as well. Thank you Jamie, for your time and great communication.
My experience with Sunset Ford was great. I will definitely recommend them to anyone looking for a new car.
I took my Class C RV to Sunset Ford for warranty work and an oil change, and I am very happy with the outcome. Very few dealers have a lift large enough to handle my RV. I was on a waiting list for an extended time when the lift was out of service, but Chris did not forget me; he contacted me when the lift was available again and managed to fit me into a very busy schedule. Mike, my service rep, was pleasant, courteous, and professional. When my RV was ready, Mike was out of the office, but his ...
This is the place to have your Ford serviced. They are kind and as quick as possible. And they use only Ford parts.👍
Sunset Ford was honest about how long it would be before my car was even looked at. Once it was determined what was wrong, the repairs took less time than initially anticipated.
They do and excellent job on my Ford f350 replacement of the entire fuel system
I cane in for a recall on my Ford Escape. Mr. Mathis was very nice and did the service faster than I was expecting. I thought I would be there three to four hours, and I came out in about an hour and 15 minutes. I am very pleased with the service I received.
Showed up at the appointed time got taken care of by friendly staff and had a great rental during my half day recall . I could not have asked for a more pleasant experience
The best buying experience I’ve had in quite some time. Straightforward, no pressure sales throughout the buying process. I would absolutely recommend Sunset Ford to others.
Mike the service rep was very good in explaining the problem and in the end was under what he estimated the price to be I’m satisfied
Great service in a timely manner., with friendly people and the cost was very reasonable .
Everyone was very friendly and car done in a timely manner
I’m always pleased to have my services done at Sunset Ford because they do it right the first time.
2nd time veh in shop with fuel system. Brett, service manager working hard to resolve problem.
I dropped my car off to be serviced the night before and I received a call early in the morning that it was ready. Great communication and great service.
We had a wonderful experience buying a SUV at Sunset Ford with Daniel!! He was very helpful! We would highly recommend Daniel and Sunset Ford!
Danny and Mike S worked hard to get my oil leak diagnosed and fixed quickly! I was very worried that my weekend plans would have to change without my personal vehicle but they took care of me! It is very appreciated
Sunset Ford’s service department is always so professional and friendly. Highly recommend!
The addresses all issues in a timely manner and they treated it like it was their own.
Smart! It was nice to get a sheet according to Milage, what I should consider for service in the near future! I don’t want to wait until it breaks down and I don’t always remember! You got the part faster than other places I called for my recall and I really appreciate it! I was worried over what could happen, very uneasy! You got it done super fast too. I left it overnight and it was done by early morning, so nice. The people I came in contact with were very friendly and knowledgeable when I asked questions. ...
Took two weeks to get an appointment. Recall work. Everybody was very nice. Had to work done in a day.
Sunset has taken care of our service and does a great job. Wish we could get a rear camera, mine is intermittent on function.
This was the most painless and easy purchase I’ve ever made. The salesman and financial guys are awesome.
Both Jim and Jeff made this buying experience extremely quick and painless. I would highly recommend Sunset Ford.
Jim is a very helpful sales rep. He helped me fined the best car :)! Thank you!!
It’s rare that I’ve had such a pleasant experience buying a vehicle. Mike Gerraghty returned my information request very quickly, sent me a personalized video of the truck since I’m hundreds of miles away, was very pleasant when we spoke on the phone, very down to earth and patient, picked me up from the airport and my truck was washed, ready and fueled up for my long ride home. Everyone I encountered was very nice and genuine. I searched the country for this particular used truck and they had THEE best price by $5k AND it was ...
Mike got me in quickly - even with no appointment. Mike checked for recalls without my asking. They did the work quickly while I waited. Mike checked on my Ford points and I had enough to cover the service. Overall, a great service experience. Thank you.
I searched the entire country for about a month before I found the exact truck I wanted. Sunset Ford had it several thousands less than anywhere else but its CARFAX was better than any other available. Mike Gerraghty responded to my inquiry very fast, sent me a personalized video of the truck, was very personable on the phone, picked me up from the airport, my truck was clean and fueled up. Everyone I encountered was very pleasant and genuine. Best experience I’ve had buying a vehicle.
Been looking for a car for months! Super easy experience. Tony made everything great and easy!
I took my car in for a recall and they performed everything that was expected. Everyone was very professional and went above and beyond. The shuttle service was exceptional also. Highly recommend this dealership!
Excellent customer service from both the service writers to the ladies who answer the phone. Now if Jordan would just fill the paper for Brett the place would be perfect.
Nice and clean. Took a few minutes to find someone to help us (but it's better than being bombarded the moment you lay rubber in the parking lot). Nice people, very laid back, stress free environment. Seriously the most stress free car purchase I've ever made. The only concern--I was ensured there'd been a thorough inspection done but then after the paperwork was signed, the sales worker said the tire pressure sensor was messed up (had I known before I could have included the repair in the dealership promises section). About a week and a half out, ...
Excellent care service was superb would recommend Sunset to all my friends for satisfied results
Recall work
Jordan was great throughout the entire experience. Very nice young man.
I have been going to this service center for five years and I always have a good experience
Fast and efficient. Friendly service staff. Extremely pleased with the service. Thank you very much
User friendly website. Friendly people that work there. My Great Uncle purchased a 2017 Ford Escape in March 2017. And I figured if he bought a vehicle there, then I will go buy one there.
I went to the dealership “just looking “ but I saw a Bronco I wanted to test drive. Mr. Faraz was really helpful and not pushy. I went home thought about it and came back and wanted to see if we could make the deal happen. Mr. Faraz worked with me and got the number we needed and made it happen ! All of the staff were great to work with and I got my dream BRONCO ❤️ Thank you Mr. Faraz and Sunset Ford for my Bronco !!
Great deal on car. The finance guy was great to work with. I would recommend this dealership.
Mike Sensmeyer and Stacy are Great.. Awesome Staff..Very Patient, and Polite.. Great Team To Work With..
When something goes wrong, the fix it. Brett Mathis was very hood to work with.
Jaymey was very accomadating and friendly yet professional. All work explained and completed quickly. Overall great experience
Air bag recall done quickly !!!
Awesome service! Great place to wait while your car is getting worked on. Loved the free car wash! I will be returning. Thank you!
i always have great service at SunSet Ford on Gravois. service department is wonderful greats me by my name when i walk in.
The staff at Sunset is simply the best. This is the 2nd vehicle I have purchased from them. The process is very easy and simply
Dealer ship is easy to get to but the parking around the service entrance was in my opinion difficult no open parking spots for my ride to park in
The sales people are amazing! They did everything to make sure I drove away in the car I wanted.
Keith was very knowledgeable about all the options available and helped me navigate the ordering process. Keith also kept me updated throughout the build process. Keith’s professionalism and knowledge made for an enjoyable car buying experience.
I had no appointment but waited just a little over an hour. Greeted promptly. Jordan was friendly and efficient. Offered car wash too.
Everyone was very nice and helpful. The turn around to have my car even looked at was 3 weeks. So just wish the turn around would’ve been faster. But understandable for how busy they are.
I don’t think the technician rotated my tires as the air pressure on all of them was different and the left front was lower than them all. The left front always loses air.
Never been to dealership, did everything off internet and phone. Matt was very attentive and answered all questions
Needed a new torque converter and I was given a loaner car until the back order converter came in. Mike Sensemeyer was very professional in helping me.
My Explorer went to Sunset for an engine replacement. Needless to say, and regardless of who was doing the work, I was initially concerned with the process and supply chain issues. Sunset Ford was on top of it. Their service department kept me informed at every step, and the tech that was responsible for all the work was top notch with loads of experience. The single thing that made me confident with it all is when the tech who did all the work came out to greet and face to face with me. He explained everything he did and provided ...
Jordan A was great getting me setup and taken care of today!
My uncle works at the dealership and helped me pick out a few potential cars for post graduation. Mike and Larry were both very helpful and gave me a lot of information I needed. No pressure to buy, just a lot of great info for them. Thanks guys!
On a snowy day, without an appointment, I was leaving town and my car was not driving right. I pulled in and they worked me in right away. Got me back on the road in a couple hours. Fixed a repair a different dealer didn't do correctly! We made it home safely. Gave us the info we needed to work out a deal with the first repair shop. Extremely pleased with Sunset.
Great and honest customer service. Great doing business with Sunset Ford. Very happy with my purchase
Chad Morber and Justin Lombard were outstanding in their support during and after the sale. Walked away with a solid impression of them and the dealership. I would definitely go back again. A++
Mike was very helpful and patient when I was unsure of what choices to make. He really made me feel at home. Mike wasn’t working on one of the days and Keith stepped in and was just as helpful. Overall, Keith and Mike gave me a pleasant experince and my family was very satisfied!
Tony was helpful in getting me the answers I needed on the car I wanted, and he was good at communicating throughout the process.
Neal delivered on his promises making Mini Van Street worthy again.Great job Neal for great experience.
Very quick service. Staff were very nice and professional! Wait time was very short compared to other dealerships! Pickup was also very fast!! Would definitely recommend Sunset Ford to others!!