Staff
Management
Justin Lombard
Sales Manager
Larry Sidberry
Sales Manager
Jennifer Hall
Service Director
Justin Heutel
GM / Parts, Service & Body Shop Director
Pete Heutel
General Manager / Sales & Finance
Brian Noeth
Parts Manager
Mark Whited
Sales Manager
Danny Schwartz
Service Manager
Sales
Jim Wagstaff
Sales Professional
Mike Geraghty
Sales Professional
Keith Boerding
Sales Professional
Cory Pupillo
Sales Professional
Tim Stewart
Commercial Account Manager
Tony Pizzella
Sales Professional
Chad Morber
Sales Professional
Hamayun Faraz
Sales Professional
Matthew Wymer
Porter
Josh Marshall
Porter
Daniel Johannessen
Sales Professional
Service
Brett Mathis
Service Advisor
Michael Sensmeyer
Service Advisor
Neal Watson
MOBILE Service Advisor
Jon Fletcher
Service Advisor
Danielle Jansen
Service Advisor
Jordan Arendall
Service Advisor
Greg Early
Pre-Owned Vehicle Technician
Mike Hamilton
Technician
Chad Conover
Technician
Jamey Oliver
Service Advisor
Antonio Bernal
Technician
Chris Davinroy
Service Dispatcher
Corey Polston
Technician
Angelo Galasso
Technician
Bill Hubble
Porter
Jim McConnell
Technician
Martin Folk
Porter
Leo Bernal
Technician
Wyatt Cronk
Technician
Danielle Gates
Administrative Assistant
John Wise
Technician
Kathy Beaman
Courtesy Shuttle Driver
Sarah Dallas
Customer Relations Agent
Timothy Hood
Technician
Leah Hummell
Service Advisor
Jordan Kendall
Technician
Joe Schmelzle
Shuttle Driver
Scott Benson
Shuttle Driver
Cody Stefanus
Technician
Jon Ventimiglia
Porter
Doug Fitzgerald
Technician
Noah Schmidt
Express Technician
Morgan Boyd-Keys
Service Advisor
Kaitlyn Eisenhardt
Rental Agent
Cory Garcia
Technician
Erin Frankenhauser
Customer Relations Agent
Austen Kuban
Technician
Drew Nassif
Express Technician
Russ Rensing
Technician
Ian Sastry
Express Technician
Sergio Villanueva
Technician
Jon Wagner
Technician
Finance
Jeff Farrah
Business Manager
Darrell Burton
Business Manager
Parts
Gary Ray
Parts Consultant
John Raster
Parts Consultant
Don Andracsek
Parts Consultant
Mark Erickson
Wholesale Parts Consultant
Tom Schilling
Wholesale Parts Consultant
Terry Konkel
Parts Consultant
Ronald Laurent
Parts Consultant
Jeff Moll
Wholesale Parts Consultant
Tom Dapron
Parts Delivery Driver
Timothy Foster
Warehouseman
Dale Gurlen
Parts Delivery Driver
Andy McBride
Inventory Manager/ E-Commerce
Bob Sanders
Parts Delivery Driver
Glen Stute
Parts Delivery Driver
Tom Ernst
Parts Driver
Tony Forcelledo
Parts Driver
Scott Hirth
Warehouseman
Paul Hurd
Wholesale Parts Consultant
Bill Kersting
Parts Driver
Mindy Lawrence
Wholesale Parts Consultant
Robert Lonigro
Parts Driver
Mike McMullin
Parts Driver
Jessica Perez
Parts Driver
Mike Smith
Warehouseman
Dareth Thorn
Parts Administration
Dave Tucker
Warehouseman
Administration
Teresa Farris
Office Manager
Kathy Deatherage
Accounts Payable
Joanne Delaney
Biller
Melissa Duncan
Accounts Receivable
Patty Oswald
Office Assistant
Robyn McKindley
Biller
Mandi Medcalf
Human Resources Manager
Justin Lombard
Sales Manager
Mar 28, 2023
Only concerns were minimal and dealership corrected….
Only concerns were minimal and dealership corrected….... Sales person did not follow up with information regarding equipment bracket after purchase.... New car on empty when drove off lot after purchase.
Mar 22, 2023
Very easy to work quick and very professional would
Very easy to work quick and very professional would recommend highly in and out in no time thanks
Feb 21, 2023
Chad Morber and Justin Lombard were outstanding in their
Chad Morber and Justin Lombard were outstanding in their support during and after the sale. Walked away with a solid impression of them and the dealership. I would definitely go back again. A++
Feb 12, 2023
Polite, professional and friendly.
Polite, professional and friendly. It is the second time I have purchased a vehicle from Cory and the dealership. Aces!!
Feb 12, 2023
Great experience buying a new Edge.
Great experience buying a new Edge. Cory was helpful and went over all the options for several different vehicles before we made our decision. I would recommend Cory if you’re in the market for a new Ford.
Jim Wagstaff
Sales Professional
Mar 06, 2023
This was the most painless and easy purchase I’ve ever
This was the most painless and easy purchase I’ve ever made. The salesman and financial guys are awesome.
Mar 04, 2023
Jim is a very helpful sales rep.
Jim is a very helpful sales rep. He helped me fined the best car :)! Thank you!!
Mar 04, 2023
Both Jim and Jeff made this buying experience extremely
Both Jim and Jeff made this buying experience extremely quick and painless. I would highly recommend Sunset Ford.
Mar 02, 2023
Nice and clean.
Nice and clean. Took a few minutes to find someone to help us (but it's better than being bombarded the moment you lay rubber in the parking lot). Nice people, very laid back, stress free environment. Seriously the most stress free car purchase I've ever made. The only concern--I was ensured there'd been a thorough inspection done but then after the paperwork was signed, the sales worker said the tire pressure sensor was messed up (had I known before I could have included the repair in the dealership promises section). About a week and a half out, the car's power seemed to glitch when I turned my lights on. The next time I tried to start it, it wouldn't start. My husband removed some corrosion from the battery and it started up just fine. Hoping this was just a fluke and not a reflection on the dealership.
Feb 16, 2023
Jim Wagstaff and everyone there were so great to work
Jim Wagstaff and everyone there were so great to work with! They answered all my questions and worked to find the perfect vehicle that fits my lifestyle! I definitely recommend going to Sunset Ford. Process was easy and they made me feel like their top priority. Thank you Jim and everyone there for all your hard work!
Mike Geraghty
Sales Professional
Mar 23, 2023
Mike was absolutely great to deal with!
Mike was absolutely great to deal with! Definitely will visit again when buying another vehicle.
Mar 22, 2023
After seeing the Sunset ad for a Rapid red Ford Escape I
After seeing the Sunset ad for a Rapid red Ford Escape I phoned for an appointment Mike was very professional answered all my questions. He sold my the car l wanted.
Mar 03, 2023
I searched the entire country for about a month before I
I searched the entire country for about a month before I found the exact truck I wanted. Sunset Ford had it several thousands less than anywhere else but its CARFAX was better than any other available. Mike Gerraghty responded to my inquiry very fast, sent me a personalized video of the truck, was very personable on the phone, picked me up from the airport, my truck was clean and fueled up. Everyone I encountered was very pleasant and genuine. Best experience I’ve had buying a vehicle.
Feb 24, 2023
The sales people are amazing!
The sales people are amazing! They did everything to make sure I drove away in the car I wanted.
Feb 21, 2023
Mike was very helpful and patient when I was unsure of
Mike was very helpful and patient when I was unsure of what choices to make. He really made me feel at home. Mike wasn’t working on one of the days and Keith stepped in and was just as helpful. Overall, Keith and Mike gave me a pleasant experince and my family was very satisfied!
Keith Boerding
Sales Professional
Mar 22, 2023
Keith was very patient with my selection process and
Keith was very patient with my selection process and worked hard to make sure I was able to get the vehicle I wanted. He was very honest and helpful, and did not try to push me into purchasing something I did not want or that was more expensive. Definitely recommend this dealership to anyone looking for a vehicle.
Feb 24, 2023
Keith was very knowledgeable about all the options
Keith was very knowledgeable about all the options available and helped me navigate the ordering process. Keith also kept me updated throughout the build process. Keith’s professionalism and knowledge made for an enjoyable car buying experience.
Feb 21, 2023
Mike was very helpful and patient when I was unsure of
Mike was very helpful and patient when I was unsure of what choices to make. He really made me feel at home. Mike wasn’t working on one of the days and Keith stepped in and was just as helpful. Overall, Keith and Mike gave me a pleasant experince and my family was very satisfied!
Feb 09, 2023
Everything was great!
Everything was great! They were really helful and answred all my questions, my sales rep was super nice, thank you!
Feb 04, 2023
Keith was fantastic, Jeff in finance was the best part
Keith was fantastic, Jeff in finance was the best part of the day though. Very pleased with the visit.
Cory Pupillo
Sales Professional
Feb 27, 2023
Great deal on car.
Great deal on car. The finance guy was great to work with. I would recommend this dealership.
Feb 24, 2023
The staff at Sunset is simply the best.
The staff at Sunset is simply the best. This is the 2nd vehicle I have purchased from them. The process is very easy and simply
Feb 17, 2023
Very nice experience, Cory did a Great Job helping us
Very nice experience, Cory did a Great Job helping us picking out the Explorer I wanted, The other people also did a Fantastic job helping us with our purchase. Sunset Ford was a Great experience and felt very welcomed. Thanks to all of the other people that made our purchase very pleasant. Will be buying my next vehicle from Sunset again. That would be my 9th vehicle, looking forward to seeing you again. Thanks for everything.
Feb 17, 2023
I have bought two cars previously where everything went
I have bought two cars previously where everything went smoothly. On 2/17/23, I had the worst car buying experience in my 47 years of buying cars. It took 4 1/2 hours to get in to do the paperwork so we could leave with our car. I believe it was because we weren't going to finance through them. We wanted to finance through our credit union. I'm saddened on how we were treated. I won't be back.
Feb 12, 2023
Polite, professional and friendly.
Polite, professional and friendly. It is the second time I have purchased a vehicle from Cory and the dealership. Aces!!
Tim Stewart
Commercial Account Manager
Mar 27, 2023
Our experience was short and painless!
Our experience was short and painless! Thank you Tim and Jeff! Would definitely back again!
Mar 22, 2023
Very easy to work quick and very professional would
Very easy to work quick and very professional would recommend highly in and out in no time thanks
Mar 14, 2023
I’m always pleased to have my services done at Sunset
I’m always pleased to have my services done at Sunset Ford because they do it right the first time.
Feb 13, 2023
While Ford Motor Company messed up in our opinion (17
While Ford Motor Company messed up in our opinion (17 months to get the car we ordered), Sunset Ford was great. Our sales rep kept in touch with us for the most part. We had a pre-approved loan, but they found us an even lower rate, so that was really great.
Feb 04, 2023
My experience with Sunset was fantastic.
My experience with Sunset was fantastic. I ordered my truck from Blake who later moved to another store. Tim Stewart took over my order and was very communicative and knowledgeable throughout the who process. Financing was east and painless, I definitely recommend Sunset, particularly Tim Stewart, he knows his stuff and is very easy to work with
Brett Mathis
Service Advisor
Mar 23, 2023
Repairs completed in a timely manner.
Repairs completed in a timely manner. No negative comments to speak on this dealership at this time.
Mar 20, 2023
Brett Mathes was extremely helpful in our visit.
Brett Mathes was extremely helpful in our visit. It was his help that made our repair experience go quickly and he kept us informed every step of the way.
Mar 14, 2023
2nd time veh in shop with fuel system.
2nd time veh in shop with fuel system. Brett, service manager working hard to resolve problem.
Mar 14, 2023
I’m always pleased to have my services done at Sunset
I’m always pleased to have my services done at Sunset Ford because they do it right the first time.
Feb 27, 2023
When something goes wrong, the fix it.
When something goes wrong, the fix it. Brett Mathis was very hood to work with.
Larry Sidberry
Sales Manager
Mar 14, 2023
I’m always pleased to have my services done at Sunset
I’m always pleased to have my services done at Sunset Ford because they do it right the first time.
Feb 28, 2023
User friendly website.
User friendly website. Friendly people that work there. My Great Uncle purchased a 2017 Ford Escape in March 2017. And I figured if he bought a vehicle there, then I will go buy one there.
Feb 24, 2023
The staff at Sunset is simply the best.
The staff at Sunset is simply the best. This is the 2nd vehicle I have purchased from them. The process is very easy and simply
Feb 21, 2023
My uncle works at the dealership and helped me pick out a
My uncle works at the dealership and helped me pick out a few potential cars for post graduation. Mike and Larry were both very helpful and gave me a lot of information I needed. No pressure to buy, just a lot of great info for them. Thanks guys!
Jan 21, 2023
The purchasing of our new 2023 vehicle went very
The purchasing of our new 2023 vehicle went very smoothly. Jim Wagstaff was a pleasure to work with !
Tony Pizzella
Sales Professional
Mar 19, 2023
My experience with Sunset Ford was great.
My experience with Sunset Ford was great. I will definitely recommend them to anyone looking for a new car.
Mar 02, 2023
Been looking for a car for months!
Been looking for a car for months! Super easy experience. Tony made everything great and easy!
Feb 20, 2023
Tony was helpful in getting me the answers I needed on
Tony was helpful in getting me the answers I needed on the car I wanted, and he was good at communicating throughout the process.
Feb 18, 2023
Super friendly, super fast, very helpful with me buying
Super friendly, super fast, very helpful with me buying my first car. Couldn’t have had a better experience
Feb 10, 2023
They were Very knowledgeable, courteous and helpful.
They were Very knowledgeable, courteous and helpful. There was No high pressure sales. It was a very pleasant experience.
Michael Sensmeyer
Service Advisor
Mar 28, 2023
Their service scheduling process requires improvement.
Their service scheduling process requires improvement. They requested my vehicle be dropped off prior to the receipt of the required parts (a recall), the vehicle was at dealership over 2 weeks. The service advisor (Jamie) was professional and kept me updated on the status of the work
Mar 22, 2023
Sunset always does a nice job.
Sunset always does a nice job. It’s nice that you guys set up the appointment process versus just coming in first come first serve.
Mar 19, 2023
I took my Class C RV to Sunset Ford for warranty work and
I took my Class C RV to Sunset Ford for warranty work and an oil change, and I am very happy with the outcome. Very few dealers have a lift large enough to handle my RV. I was on a waiting list for an extended time when the lift was out of service, but Chris did not forget me; he contacted me when the lift was available again and managed to fit me into a very busy schedule. Mike, my service rep, was pleasant, courteous, and professional. When my RV was ready, Mike was out of the office, but his teammate Jamey was watching Mike's back, knew that I was anxious to get the vehicle back, and contacted me to let me know that my vehicle was ready. Maybe it was "the luck of the draw", and I did not get a name, but I heard that one of the best technicians in the shop worked on my vehicle. It was an excellent team effort on part of the service team and I will be happy to return there for future maintenance.
Mar 17, 2023
Mike the service rep was very good in explaining the
Mike the service rep was very good in explaining the problem and in the end was under what he estimated the price to be I’m satisfied
Mar 07, 2023
Danny and Mike S worked hard to get my oil leak diagnosed
Danny and Mike S worked hard to get my oil leak diagnosed and fixed quickly! I was very worried that my weekend plans would have to change without my personal vehicle but they took care of me! It is very appreciated
Jeff Farrah
Business Manager
Mar 28, 2023
Only concerns were minimal and dealership corrected….
Only concerns were minimal and dealership corrected….... Sales person did not follow up with information regarding equipment bracket after purchase.... New car on empty when drove off lot after purchase.
Mar 27, 2023
Our experience was short and painless!
Our experience was short and painless! Thank you Tim and Jeff! Would definitely back again!
Mar 22, 2023
After seeing the Sunset ad for a Rapid red Ford Escape I
After seeing the Sunset ad for a Rapid red Ford Escape I phoned for an appointment Mike was very professional answered all my questions. He sold my the car l wanted.
Mar 19, 2023
My experience with Sunset Ford was great.
My experience with Sunset Ford was great. I will definitely recommend them to anyone looking for a new car.
Mar 17, 2023
The best buying experience I’ve had in quite some time.
The best buying experience I’ve had in quite some time. Straightforward, no pressure sales throughout the buying process. I would absolutely recommend Sunset Ford to others.
Darrell Burton
Business Manager
Mar 25, 2023
It was great working with Chad and Sunset.
It was great working with Chad and Sunset. Very friendly and very professional. I love my new Ford Explorer
Mar 22, 2023
Very easy to work quick and very professional would
Very easy to work quick and very professional would recommend highly in and out in no time thanks
Mar 21, 2023
Met by smiling, friendly salesmen.
Met by smiling, friendly salesmen. Dealt with professionally by Chad, and Darrell. They made us feel more comfortable and our auto buying experience less stressful.
Mar 06, 2023
Communication seems to be worst problem here.
Communication seems to be worst problem here. Also training employees on what they are selling would have solved many problems we had.
Mar 04, 2023
Jim is a very helpful sales rep.
Jim is a very helpful sales rep. He helped me fined the best car :)! Thank you!!
Jennifer Hall
Service Director
Mar 01, 2023
I have been going to this service center for five years
I have been going to this service center for five years and I always have a good experience
Jan 14, 2023
The Heutel Team and staff doing outstanding job.
The Heutel Team and staff doing outstanding job. Excellent service, professional, thorough with great communication lines. Jen and Justin continue to excel with Brett doing a great job!
Jan 11, 2023
My experience with the service department at Sunset Ford
My experience with the service department at Sunset Ford was very good very satisfied Jennifer and Brett were extremely helpful and took care of me
Dec 26, 2022
I brought my vehicle in for a simple test and the outcome
I brought my vehicle in for a simple test and the outcome was very positive I’d recommend Sunset Ford to anyone who needs service work even in times when they are short staffed they do good work.
Dec 10, 2022
Repair took almost 3 months.
Repair took almost 3 months. Upon return ALL 4 tires lugs were a full 2 turns loose- and ONE lug was completely off. A safety issue that could have resulted in a fatal accident. We will NEVER use sunset or buy a vehicle from sunset, and will tell everyone we know or our poor experience. Justin (owner) didn’t bother communicating with us even after our request. The lack of concern by leadership was extremely disappointing.
Neal Watson
MOBILE Service Advisor
Mar 22, 2023
Neal is FANTASTICAL!
Neal is FANTASTICAL! Very communicative and easy to work with. Very Very nice and friendly
Mar 18, 2023
They do and excellent job on my Ford f350 replacement of
They do and excellent job on my Ford f350 replacement of the entire fuel system
Mar 07, 2023
The addresses all issues in a timely manner and they
The addresses all issues in a timely manner and they treated it like it was their own.
Feb 20, 2023
Neal delivered on his promises making Mini Van Street
Neal delivered on his promises making Mini Van Street worthy again.Great job Neal for great experience.
Dec 29, 2022
Neal was great to work with.
Neal was great to work with. I also need to make an apology to him. My car was in there for warranty work and he called me to tell me my battery was bad also. I honestly didn’t believe him because my battery was recently replaced somewhere else. He recommended I go to that place to have it tested, so I did. It did test bad, and was replaced under warranty. Thank you for your honesty and advice, and I will be doing future service work with Sunset.
Justin Heutel
GM / Parts, Service & Body Shop Director
Mar 06, 2023
Communication seems to be worst problem here.
Communication seems to be worst problem here. Also training employees on what they are selling would have solved many problems we had.
Jan 27, 2023
It’s hard to find a business anymore that cares about
It’s hard to find a business anymore that cares about the customer’s experience. Sunset Ford used old school mentality and will have me coming back for service, and I will even try their sells department next time I’m looking for a new vehicle, hopefully that mentality spreads over the entire business. Justin Heutel, operational Manager, was easy to work with and made sure sure I was taken care of. Lonnie at the service desk was very personable and keep me informed on my vehicle. And the service techs who worked in the background finished my car in a timely manner, that I appreciate very much.
Jan 14, 2023
The Heutel Team and staff doing outstanding job.
The Heutel Team and staff doing outstanding job. Excellent service, professional, thorough with great communication lines. Jen and Justin continue to excel with Brett doing a great job!
Dec 10, 2022
Repair took almost 3 months.
Repair took almost 3 months. Upon return ALL 4 tires lugs were a full 2 turns loose- and ONE lug was completely off. A safety issue that could have resulted in a fatal accident. We will NEVER use sunset or buy a vehicle from sunset, and will tell everyone we know or our poor experience. Justin (owner) didn’t bother communicating with us even after our request. The lack of concern by leadership was extremely disappointing.
Sep 18, 2022
Fantastic as always.
Fantastic as always. Everyone was helpful and got me out the same day for my maintenance needs.
Jon Fletcher
Service Advisor
Mar 22, 2023
Professional, caring, explained what was going to be done
Professional, caring, explained what was going to be done to my car and the results. Also, the shuttle That I used was a big plus.
Mar 22, 2023
Everyone I came in touch with was very likable and
Everyone I came in touch with was very likable and professional. Will use again when viable.
Mar 18, 2023
Sunset Ford was honest about how long it would be before
Sunset Ford was honest about how long it would be before my car was even looked at. Once it was determined what was wrong, the repairs took less time than initially anticipated.
Mar 17, 2023
Great service in a timely manner.
Great service in a timely manner., with friendly people and the cost was very reasonable .
Mar 06, 2023
Sunset has taken care of our service and does a great
Sunset has taken care of our service and does a great job. Wish we could get a rear camera, mine is intermittent on function.
Chad Morber
Sales Professional
Mar 25, 2023
It was great working with Chad and Sunset.
It was great working with Chad and Sunset. Very friendly and very professional. I love my new Ford Explorer
Mar 24, 2023
Always friendly service.
Always friendly service. Getting service in a timely manner is also great. Keep up the good work!
Mar 21, 2023
Met by smiling, friendly salesmen.
Met by smiling, friendly salesmen. Dealt with professionally by Chad, and Darrell. They made us feel more comfortable and our auto buying experience less stressful.
Feb 21, 2023
Chad Morber and Justin Lombard were outstanding in their
Chad Morber and Justin Lombard were outstanding in their support during and after the sale. Walked away with a solid impression of them and the dealership. I would definitely go back again. A++
Feb 17, 2023
It was an easy process and we are happy with the car that
It was an easy process and we are happy with the car that we purchases
Pete Heutel
General Manager / Sales & Finance
Dec 06, 2022
Sunset was great to deal with and kept me informed thru
Sunset was great to deal with and kept me informed thru the process of obtaining a hard to get vehicle. Thank you Pete and Tim!
Sep 18, 2022
Fantastic as always.
Fantastic as always. Everyone was helpful and got me out the same day for my maintenance needs.
Sep 15, 2022
Wonderful service.
Wonderful service. Husband’s brakes and oil change were completed the same day and everyone was very friendly. Love Sunset Ford!
Aug 07, 2022
Awesome place to get your next car.
Awesome place to get your next car. This was our 2nd this year and we couldn't be happier with our purchases from beginning to end.
Jul 31, 2022
The experience was exceptional.
The experience was exceptional. Sunset Ford made me feel like we were there only concern. Hats off to Larry Sidberry, Tim Stewart and the entire staff involved with the delivery of our Lightning
Danielle Jansen
Service Advisor
Jan 04, 2023
I Think Everyone at Ford does a good job with each
I Think Everyone at Ford does a good job with each customer. Henry Ford would be proud how his business has grown since 1912
Jan 02, 2023
The only thing was I had an appointment for 9 am left the
The only thing was I had an appointment for 9 am left the car and it still wasn't completed until the evening. Not a huge deal the workers are all very polite.
Dec 26, 2022
Sunset ford has restored my confidence in dealership
Sunset ford has restored my confidence in dealership service . A pleasure to do business with !
Dec 23, 2022
So great and really exceeded my expectations.
So great and really exceeded my expectations. Check in was quick and loved the fact that I was able to text with the dealer
Dec 19, 2022
They were very professional and courteous.
They were very professional and courteous. The service department was nicer and easier to navigate than any other I'd ever been to.
Jordan Arendall
Service Advisor
Mar 29, 2023
Sunset provided quick service that exceeded my
Sunset provided quick service that exceeded my expectations in a busy environment. Thank you very much!
Mar 22, 2023
Everyone I came in touch with was very likable and
Everyone I came in touch with was very likable and professional. Will use again when viable.
Mar 17, 2023
Took my vehicle in for a recall and was told after they
Took my vehicle in for a recall and was told after they had my car for a full day that they did not have the parts to complete the work. When I picked up the vehicle I complained about the lack of communication with the situation. By the next day they found the parts to complete the recall. Why did it take me complaining to get the part and do the recall the next day. Better customer service would have been going that extra mile without me complaining!
Mar 14, 2023
Had a recall issue and there was absolutely no
Had a recall issue and there was absolutely no communication in the process whatsoever very disappointing
Mar 06, 2023
Communication seems to be worst problem here.
Communication seems to be worst problem here. Also training employees on what they are selling would have solved many problems we had.
Greg Early
Pre-Owned Vehicle Technician
Jan 16, 2023
Nice job.
Nice job. Car was running fine after. No cost since it was a defect...also liked long term rental they covered.
Jan 04, 2023
I Think Everyone at Ford does a good job with each
I Think Everyone at Ford does a good job with each customer. Henry Ford would be proud how his business has grown since 1912
Jan 03, 2023
Having worked at this dealership myself in the past and
Having worked at this dealership myself in the past and knowing how they expect quality workmanship from their employees towards customer satisfaction is the reason why I still patronize this dealership!
Nov 28, 2022
Very bad, do not communicate at all.
Very bad, do not communicate at all. Told me my car would be done in a couple hours and it took 2 days.
Oct 30, 2022
Bought a new 2015 Explorer loaded with extras; about 40
Bought a new 2015 Explorer loaded with extras; about 40 k. The buying process went ok. What spoiled the experience was the after sale extended warranties. I sat with a different guy , listened to his pitch on a number of after market, offered by third party sources (not Ford or Sunset). I initially agreed to some and asked if I could change my mind with a day or two and he said “no problem. He ran payment on my credit card. I went home and read over the brochures. The very next morning, by 9 am I called the guy selling the extra warranty plans and told him I decided to not go through with any of them. The car sale and after market warranty plans took place on a Friday afternoon. He said he would take care of canceling the sale. It took numerous phone calls, different excuses and almost 2 months to get a credit for the third party warranties and then only with a threat of going to management It REALLY soured me on Sunset Ford. I told myself then I would not buy another car from Sunset. Too bad because other than the warranty issue the deal was ok. John Hesser.
Brian Noeth
Parts Manager
Mar 14, 2023
I’m always pleased to have my services done at Sunset
I’m always pleased to have my services done at Sunset Ford because they do it right the first time.
Dec 26, 2022
I brought my vehicle in for a simple test and the outcome
I brought my vehicle in for a simple test and the outcome was very positive I’d recommend Sunset Ford to anyone who needs service work even in times when they are short staffed they do good work.
Sep 18, 2022
Fantastic as always.
Fantastic as always. Everyone was helpful and got me out the same day for my maintenance needs.
Sep 15, 2022
Wonderful service.
Wonderful service. Husband’s brakes and oil change were completed the same day and everyone was very friendly. Love Sunset Ford!
Jun 26, 2022
I have now purchased my 6th Explorer (and -Escapes), and
I have now purchased my 6th Explorer (and -Escapes), and Cory Pupillo in Sales & Sunset Ford Service keep me coming back
Mike Hamilton
Technician
Jan 03, 2023
Having worked at this dealership myself in the past and
Having worked at this dealership myself in the past and knowing how they expect quality workmanship from their employees towards customer satisfaction is the reason why I still patronize this dealership!
Jul 31, 2022
Most of the time parts are required to provide good
Most of the time parts are required to provide good service. It took way too long to get parts. The unfortunate thing is my service was due to recalls. Once they received the parts they installed quickly. I need to go back for a couple issues that need additional attention. Hopefully we are at the end of issues that require service.
Jun 11, 2022
Came in for recall work and an oil change.
Came in for recall work and an oil change. Service was great. The staff and my tech were very friendly and professional.
Jun 01, 2022
Male mgr wasted my time Female mgr and guy that helped me
Male mgr wasted my time Female mgr and guy that helped me with hubcaps was great. Oil changer didn't reset system, didn't check my battery, etc. I had been scheduled for front end alignment, rotation and replace air thingy for tire, oil change. Won't be coming back. This department was a lot better before the strike. Boo on you.
May 11, 2022
Great customer service.
Great customer service. Very helpful Parts, service and sales departments always willing to take the best care possible. Thank you for all the hard work and making sure we are safe and happy with our vehicles.
Hamayun Faraz
Sales Professional
Feb 28, 2023
User friendly website.
User friendly website. Friendly people that work there. My Great Uncle purchased a 2017 Ford Escape in March 2017. And I figured if he bought a vehicle there, then I will go buy one there.
Feb 27, 2023
I went to the dealership “just looking “ but I saw a
I went to the dealership “just looking “ but I saw a Bronco I wanted to test drive. Mr. Faraz was really helpful and not pushy. I went home thought about it and came back and wanted to see if we could make the deal happen. Mr. Faraz worked with me and got the number we needed and made it happen ! All of the staff were great to work with and I got my dream BRONCO ❤️ Thank you Mr. Faraz and Sunset Ford for my Bronco !!
Feb 24, 2023
The staff at Sunset is simply the best.
The staff at Sunset is simply the best. This is the 2nd vehicle I have purchased from them. The process is very easy and simply
Feb 21, 2023
Great and honest customer service.
Great and honest customer service. Great doing business with Sunset Ford. Very happy with my purchase
Feb 18, 2023
I found the SUV I wanted online, called the Dealership
I found the SUV I wanted online, called the Dealership and spoke with Faraz; he went out that evening and made a video of the SUV and sent it to me. The next morning, the SUV was waiting for me, I took for a test drive, they gave me a great deal on my trade-in, we reviewed the numbers, signed the papers and I was done! Faraz was so easy to work with, professional and went above and beyond for me. Darrell in Finance was excellent to work with. Very nice gentleman. Great Dealership.
Gary Ray
Parts Consultant
Feb 19, 2023
Gary in parts and Jayme in service were 2 of the easiest
Gary in parts and Jayme in service were 2 of the easiest guys to work with.
Jan 28, 2023
I had an issue that couldn't wait as my car was dragging
I had an issue that couldn't wait as my car was dragging a piece. They were cool and helpful and got the car in for me. Very much appreciated.
Nov 13, 2022
Courteous, professional and honest.
Courteous, professional and honest. Well trained staff with no high pressure tactics. Excellent customer service!
Sep 28, 2022
Excellent service preformed in a timely fashion by
Excellent service preformed in a timely fashion by professionals at Sunset Ford in sunset Hills Mo.
Sep 02, 2022
It’s ok,fast and efficient!
It’s ok,fast and efficient!Every thing was explained before they worked on my car
Chad Conover
Technician
Jan 16, 2023
Nice job.
Nice job. Car was running fine after. No cost since it was a defect...also liked long term rental they covered.
Dec 29, 2022
Have to say the best service department ever been … Hanna
Have to say the best service department ever been … Hanna and supervisor and techs GREAT PEOPLE. Thank you guys very much
Nov 28, 2022
Very bad, do not communicate at all.
Very bad, do not communicate at all. Told me my car would be done in a couple hours and it took 2 days.
Sep 15, 2022
It was a good experience the salesman Chad did everything
It was a good experience the salesman Chad did everything that he said he would definitely be a repeat customer
Sep 14, 2022
Conan did an outstanding job getting my vehicle serviced.
Conan did an outstanding job getting my vehicle serviced. And what a great job by the parts dept. in locating and acquiring the part needed to fix my vehicle. Great Job!!!!
Jamey Oliver
Service Advisor
Mar 29, 2023
Outstanding job of explaining everything and the work on
Outstanding job of explaining everything and the work on the vehicle was great too. This is the place that we will be bringing our car from now on.
Mar 28, 2023
Their service scheduling process requires improvement.
Their service scheduling process requires improvement. They requested my vehicle be dropped off prior to the receipt of the required parts (a recall), the vehicle was at dealership over 2 weeks. The service advisor (Jamie) was professional and kept me updated on the status of the work
Mar 25, 2023
Timely and very professional- I wasn’t inconvenienced due
Timely and very professional- I wasn’t inconvenienced due to being able to drop off my car at night and it was ready early the next day!
Mar 22, 2023
Everything was great.
Everything was great. All repairs were done and on time. Drop off and pickup went very smooth. Service reps were great to work with.
Mar 19, 2023
I took my Class C RV to Sunset Ford for warranty work and
I took my Class C RV to Sunset Ford for warranty work and an oil change, and I am very happy with the outcome. Very few dealers have a lift large enough to handle my RV. I was on a waiting list for an extended time when the lift was out of service, but Chris did not forget me; he contacted me when the lift was available again and managed to fit me into a very busy schedule. Mike, my service rep, was pleasant, courteous, and professional. When my RV was ready, Mike was out of the office, but his teammate Jamey was watching Mike's back, knew that I was anxious to get the vehicle back, and contacted me to let me know that my vehicle was ready. Maybe it was "the luck of the draw", and I did not get a name, but I heard that one of the best technicians in the shop worked on my vehicle. It was an excellent team effort on part of the service team and I will be happy to return there for future maintenance.
Antonio Bernal
Technician
Mar 22, 2023
Everyone I came in touch with was very likable and
Everyone I came in touch with was very likable and professional. Will use again when viable.
Jan 16, 2023
Nice job.
Nice job. Car was running fine after. No cost since it was a defect...also liked long term rental they covered.
Jan 04, 2023
I Think Everyone at Ford does a good job with each
I Think Everyone at Ford does a good job with each customer. Henry Ford would be proud how his business has grown since 1912
Nov 28, 2022
Very bad, do not communicate at all.
Very bad, do not communicate at all. Told me my car would be done in a couple hours and it took 2 days.
Oct 09, 2022
Neal is a wonderful technician.
Neal is a wonderful technician. He provides fast service and is very detail oriented. Highly recommend
Chris Davinroy
Service Dispatcher
Mar 20, 2023
Brett Mathes was extremely helpful in our visit.
Brett Mathes was extremely helpful in our visit. It was his help that made our repair experience go quickly and he kept us informed every step of the way.
Mar 19, 2023
I took my Class C RV to Sunset Ford for warranty work and
I took my Class C RV to Sunset Ford for warranty work and an oil change, and I am very happy with the outcome. Very few dealers have a lift large enough to handle my RV. I was on a waiting list for an extended time when the lift was out of service, but Chris did not forget me; he contacted me when the lift was available again and managed to fit me into a very busy schedule. Mike, my service rep, was pleasant, courteous, and professional. When my RV was ready, Mike was out of the office, but his teammate Jamey was watching Mike's back, knew that I was anxious to get the vehicle back, and contacted me to let me know that my vehicle was ready. Maybe it was "the luck of the draw", and I did not get a name, but I heard that one of the best technicians in the shop worked on my vehicle. It was an excellent team effort on part of the service team and I will be happy to return there for future maintenance.
Jan 16, 2023
Nice job.
Nice job. Car was running fine after. No cost since it was a defect...also liked long term rental they covered.
Jan 04, 2023
I Think Everyone at Ford does a good job with each
I Think Everyone at Ford does a good job with each customer. Henry Ford would be proud how his business has grown since 1912
Dec 23, 2022
Fast service.
Fast service. Employees very nice and very accommodating! Love they have a shuttle that picks up if needed.