Staff
Management
Justin Lombard
Sales Manager
Larry Sidberry
Sales Manager
Jennifer Hall
Service Director
Justin Heutel
GM / Parts, Service & Body Shop Director
Pete Heutel
General Manager / Sales & Finance
Brian Noeth
Parts Manager
Jake Belcher
Sales Manager
Sales
Jim Wagstaff
Sales Professional
Mike Geraghty
Sales Professional
Keith Boerding
Sales Professional
Cory Pupillo
Sales Professional
Tim Stewart
Commercial Account Manager
Tony Pizzella
Sales Professional
Blake Balkenbush
Sales Professional
Chad Morber
Sales Professional
Matthew Wymer
Porter
Josh Marshall
Porter
Matt Malone
Sales Professional
Hamayun Faraz
Sales Professional
Service
Brett Mathis
Service Advisor
Michael Sensmeyer
Service Advisor
Neal Watson
MOBILE Service Advisor
Jon Fletcher
Service Advisor
Danielle Jansen
Service Advisor
Greg Early
Pre-Owned Vehicle Technician
Mike Hamilton
Technician
Joe Glosemeyer
Technician
Stacey Krafft
Service Scheduling Coordinator
Chad Conover
Technician
Angelo Galasso
Technician
Martin Folk
Porter
Bill Hubble
Porter
Jim McConnell
Technician
Corey Polston
Technician
Mike Ahlf
Service Advisor
Jordan Arendall
Service Advisor
Antonio Bernal
Technician
John Wise
Technician
Chris Davinroy
Service Dispatcher
Timothy Hood
Technician
Jordan Kendall
Technician
Leo Bernal
Technician
Joe Schmelzle
Shuttle Driver
Cody Stefanus
Technician
Jon Ventimiglia
Porter
Wyatt Cronk
Technician
Sarah Dallas
Customer Relations Agent
Doug Fitzgerald
Technician
Cory Garcia
Technician
Danielle Gates
Administrative Assistant
Alex Hisle
Service Advisor
Noah Schmidt
Express Technician
Scott Benson
Shuttle Driver
Austen Kuban
Technician
Tim Nobles
Technician
Russ Rensing
Technician
Sergio Villanueva
Technician
Jon Wagner
Technician
Finance
Jeff Farrah
Finance Manager
Darrell Burton
Finance Manager
Parts
Gary Ray
Parts Consultant
John Raster
Parts Consultant
Mark Erickson
Wholesale Parts Consultant
Don Andracsek
Parts Consultant
Tom Schilling
Wholesale Parts Consultant
Terry Konkel
Parts Consultant
Ronald Laurent
Parts Consultant
Jeff Moll
Wholesale Parts Consultant
Tom Dapron
Parts Delivery Driver
Timothy Foster
Warehouseman
Dale Gurlen
Parts Delivery Driver
Andy McBride
Inventory Manager/ E-Commerce
Bob Sanders
Parts Delivery Driver
Glen Stute
Parts Delivery Driver
Tom Ernst
Parts Driver
Tony Forcelledo
Parts Driver
Scott Hirth
Warehouseman
Bill Kersting
Parts Driver
Mindy Lawrence
Wholesale Parts Consultant
Robert Lonigro
Parts Driver
Mike McMullin
Parts Driver
Jessica Perez
Parts Driver
Dareth Thorn
Parts Administration
Dave Tucker
Warehouseman
Administration
Sandy Seward
Office Assistant
Teresa Farris
Office Manager
Kathy Deatherage
Accounts Payable
Joanne Delaney
Biller
Melissa Duncan
Accounts Receivable
Patty Oswald
Office Assistant
Robyn McKindley
Biller
Mandi Medcalf
Human Resources Manager
Justin Lombard
Sales Manager
Nov 29, 2022
This is the 4th car I have purchased from Sunset Ford and
This is the 4th car I have purchased from Sunset Ford and it was another great experience!
Nov 27, 2022
Dealer as whole has been okay to to buy from my salesman
Dealer as whole has been okay to to buy from my salesman Cory has been excellent we have bought several vehicles from him and has tried to make his best deal but always seems to have managment in the middle
Nov 26, 2022
Great experience, very smooth transaction, knowledgeable
Great experience, very smooth transaction, knowledgeable staff, & we lover our new truck! Looking forward to a new adventure!
Nov 13, 2022
Sunset ford was great.
Sunset ford was great. My favorite ford dealer in town. Car salesman blake was awesome. He made it really easy to order my car. No problems at all. Everyone at sunset ford was really nice
Oct 29, 2022
Keith was super patient with me as I had no clue what I
Keith was super patient with me as I had no clue what I had wanted when I found out my original car wasn’t going to make it far. We made plans to meet in two days, it gave me time to research some of the cars that were available so I had somewhat of an idea when Friday came around. Luckily, Keith kinda worked backwards than normal and had offered me the car I already had an idea for, and even found it in another color since my partner wasn’t a fan of the white. Everyone was very kind and worked with us patiently and gave us what we asked for, I didn’t feel pressured not once which was my initial worry. Thank you again :)
Jim Wagstaff
Sales Professional
Dec 02, 2022
You walk in and it makes you feel very comfortable.
You walk in and it makes you feel very comfortable. Salesman has Jim Wagstaff incredible. I have purchased three cars from him. Very satisfied. And in the nearby future will purchase my other car soon.
Nov 29, 2022
This is the 4th car I have purchased from Sunset Ford and
This is the 4th car I have purchased from Sunset Ford and it was another great experience!
Nov 27, 2022
Dealer as whole has been okay to to buy from my salesman
Dealer as whole has been okay to to buy from my salesman Cory has been excellent we have bought several vehicles from him and has tried to make his best deal but always seems to have managment in the middle
Nov 26, 2022
Great experience, very smooth transaction, knowledgeable
Great experience, very smooth transaction, knowledgeable staff, & we lover our new truck! Looking forward to a new adventure!
Nov 04, 2022
Friendly, no pressure sales, very accomodating re test
Friendly, no pressure sales, very accomodating re test drives of diff models. Great experience and an awesome new car!
Mike Geraghty
Sales Professional
Dec 04, 2022
Everyone was great.
Everyone was great. We had a great experience during the whole deal. Mike and the financial guy went above and beyond for us.
Nov 18, 2022
I have bought a lot of new trucks in my 62 years of life,
I have bought a lot of new trucks in my 62 years of life, and wish I would have found these guys a long time ago! Best buying experience of my life. Thanks again Cory and Darell.
Nov 16, 2022
It was a pleasure doing business with Mike Geraghty and
It was a pleasure doing business with Mike Geraghty and Sunset Ford. The process was easy and everyone went out of their way to help me. I love my new car.
Nov 12, 2022
Horrible experience.
Horrible experience. Used different dealership to purchase new vehicle. Take us off your list! Asked to be taken off all communication before
Oct 29, 2022
Keith was super patient with me as I had no clue what I
Keith was super patient with me as I had no clue what I had wanted when I found out my original car wasn’t going to make it far. We made plans to meet in two days, it gave me time to research some of the cars that were available so I had somewhat of an idea when Friday came around. Luckily, Keith kinda worked backwards than normal and had offered me the car I already had an idea for, and even found it in another color since my partner wasn’t a fan of the white. Everyone was very kind and worked with us patiently and gave us what we asked for, I didn’t feel pressured not once which was my initial worry. Thank you again :)
Keith Boerding
Sales Professional
Nov 20, 2022
Keith was honest and very patient while we tried to
Keith was honest and very patient while we tried to decide. He explained everything very well. We feel like our Explorer will be great. We are very happy with our buying experience
Oct 29, 2022
Keith was super patient with me as I had no clue what I
Keith was super patient with me as I had no clue what I had wanted when I found out my original car wasn’t going to make it far. We made plans to meet in two days, it gave me time to research some of the cars that were available so I had somewhat of an idea when Friday came around. Luckily, Keith kinda worked backwards than normal and had offered me the car I already had an idea for, and even found it in another color since my partner wasn’t a fan of the white. Everyone was very kind and worked with us patiently and gave us what we asked for, I didn’t feel pressured not once which was my initial worry. Thank you again :)
Oct 25, 2022
The used car market is a bit steep for buyers these days,
The used car market is a bit steep for buyers these days, but they got me a great deal on a quality car!
Oct 22, 2022
Very friendly and easy to work with!
Very friendly and easy to work with! I'd highly recommend them to anyone! Smooth easy process
Sep 28, 2022
Great experience all the way around everyone was very
Great experience all the way around everyone was very nice from the minute I got there till the minute I left would recommend
Cory Pupillo
Sales Professional
Nov 27, 2022
Dealer as whole has been okay to to buy from my salesman
Dealer as whole has been okay to to buy from my salesman Cory has been excellent we have bought several vehicles from him and has tried to make his best deal but always seems to have managment in the middle
Nov 24, 2022
Such a great experience from the Sunset Ford St.
Such a great experience from the Sunset Ford St. Louis team. Working with Cory Pupillo and the rest of the Sunset team is always a pleasure. Have been buying here over 10 years now. Kudos to the sales staff again.
Nov 18, 2022
I have bought a lot of new trucks in my 62 years of life,
I have bought a lot of new trucks in my 62 years of life, and wish I would have found these guys a long time ago! Best buying experience of my life. Thanks again Cory and Darell.
Nov 18, 2022
Sunset Ford was very honest and up front no hidden Fees.
Sunset Ford was very honest and up front no hidden Fees. Cory Pupillo was a pleasure to work with. Thank you Sunset Ford!
Nov 13, 2022
Courteous, professional and honest.
Courteous, professional and honest. Well trained staff with no high pressure tactics. Excellent customer service!
Tim Stewart
Commercial Account Manager
Dec 06, 2022
Sunset was great to deal with and kept me informed thru
Sunset was great to deal with and kept me informed thru the process of obtaining a hard to get vehicle. Thank you Pete and Tim!
Dec 06, 2022
From start to finish, it was easy to work with this
From start to finish, it was easy to work with this dealer and they had good communication about the process.
Nov 30, 2022
Always a great experience.
Always a great experience. Appears that they are starting to get more inventory too. Love my F150.
Nov 24, 2022
Such a great experience from the Sunset Ford St.
Such a great experience from the Sunset Ford St. Louis team. Working with Cory Pupillo and the rest of the Sunset team is always a pleasure. Have been buying here over 10 years now. Kudos to the sales staff again.
Oct 29, 2022
Keith was super patient with me as I had no clue what I
Keith was super patient with me as I had no clue what I had wanted when I found out my original car wasn’t going to make it far. We made plans to meet in two days, it gave me time to research some of the cars that were available so I had somewhat of an idea when Friday came around. Luckily, Keith kinda worked backwards than normal and had offered me the car I already had an idea for, and even found it in another color since my partner wasn’t a fan of the white. Everyone was very kind and worked with us patiently and gave us what we asked for, I didn’t feel pressured not once which was my initial worry. Thank you again :)
Brett Mathis
Service Advisor
Dec 04, 2022
Sunset Ford provides excellent customer service.
Sunset Ford provides excellent customer service. The employees work hard and are very attentive. Well done!!
Nov 20, 2022
Everything was fine with the service the only problem I
Everything was fine with the service the only problem I noted as appears to be understaffed and answering the phone had a 10 minute wait also you should be open on Saturday so people can at least pick up the vehicles thanks
Nov 14, 2022
Service was outstanding as always at Sunset.
Service was outstanding as always at Sunset. Service advisor Brett was great to work with. Thanks.
Nov 13, 2022
Dealer took new car with less than 500 miles for warranty
Dealer took new car with less than 500 miles for warranty work. Did not Recieve from this dealer. Service was completed quickly with no compliant from staff. Very very courteous. Excellent job!
Nov 04, 2022
I was so impressed with Ford Sunset.
I was so impressed with Ford Sunset. Brett really made sure to investigate the issue with our new Ford Bronco Sport. He took the time to keep starting our vehicle and taking it out for drives and also was so kind as to have our vehicle delivered back to us .Fantastic service ethic! Thank you!
Larry Sidberry
Sales Manager
Nov 24, 2022
Such a great experience from the Sunset Ford St.
Such a great experience from the Sunset Ford St. Louis team. Working with Cory Pupillo and the rest of the Sunset team is always a pleasure. Have been buying here over 10 years now. Kudos to the sales staff again.
Nov 13, 2022
Larry, Tony, and Jeff were awesome to work with when I
Larry, Tony, and Jeff were awesome to work with when I purchased my car. Very patient on making sure I was satisfied!
Oct 24, 2022
Great people!
Great people! Take their time to really know you! Larry S is the best along with his whole team! Always gives the best service possible!
Oct 05, 2022
This is the second car I have purchased from Sunset.
This is the second car I have purchased from Sunset. They make the process very easy.
Sep 29, 2022
Larry was a pleasure to work with.
Larry was a pleasure to work with. It was a long process, but he made the experience enjoyable.
Tony Pizzella
Sales Professional
Dec 02, 2022
Tony makes buying a Truck very easy.
Tony makes buying a Truck very easy. He knows his stuff and made the whole process feel Enjoyable!!
Nov 24, 2022
Such a great experience from the Sunset Ford St.
Such a great experience from the Sunset Ford St. Louis team. Working with Cory Pupillo and the rest of the Sunset team is always a pleasure. Have been buying here over 10 years now. Kudos to the sales staff again.
Nov 13, 2022
Larry, Tony, and Jeff were awesome to work with when I
Larry, Tony, and Jeff were awesome to work with when I purchased my car. Very patient on making sure I was satisfied!
Oct 29, 2022
Keith was super patient with me as I had no clue what I
Keith was super patient with me as I had no clue what I had wanted when I found out my original car wasn’t going to make it far. We made plans to meet in two days, it gave me time to research some of the cars that were available so I had somewhat of an idea when Friday came around. Luckily, Keith kinda worked backwards than normal and had offered me the car I already had an idea for, and even found it in another color since my partner wasn’t a fan of the white. Everyone was very kind and worked with us patiently and gave us what we asked for, I didn’t feel pressured not once which was my initial worry. Thank you again :)
Oct 29, 2022
Sunset Ford gave me price protection on the vehicle I
Sunset Ford gave me price protection on the vehicle I ordered 8 months earlier. Tony was super knowledgeable during the ordering process and did a great job keeping me informed of during the waiting period.
Michael Sensmeyer
Service Advisor
Dec 02, 2022
I always trust my car to Sunset Ford and Mike Sensmeyer.
I always trust my car to Sunset Ford and Mike Sensmeyer. He is an amazing service advisor and always takes great care of me and our vehicles. We have been using Sunset since we bought the vehicle back in 2017 we would highly recommend.!
Dec 02, 2022
Absolute worst customer service experience I’ve ever had.
Absolute worst customer service experience I’ve ever had. Makes me seriously consider selling my new F-150 for a Chevrolet.
Nov 25, 2022
Mike Sensmeyer is the best service advisor.
Mike Sensmeyer is the best service advisor. He is polite, professional, prompt, explains exactly what is needed & what will be done. Mike treats you like family. He cares about your vehicle like its his own. Thank you Mike!
Nov 19, 2022
The staff in service department are always so friendly
The staff in service department are always so friendly and helpful. It’s very easy to schedule service.
Nov 09, 2022
I went in for service and was out in about an hour and a
I went in for service and was out in about an hour and a half, had a lot of things done the crew. There was very friendly, and very knowledgeable.
Jeff Farrah
Finance Manager
Dec 04, 2022
Everyone was great.
Everyone was great. We had a great experience during the whole deal. Mike and the financial guy went above and beyond for us.
Nov 26, 2022
Great experience, very smooth transaction, knowledgeable
Great experience, very smooth transaction, knowledgeable staff, & we lover our new truck! Looking forward to a new adventure!
Nov 20, 2022
Keith was honest and very patient while we tried to
Keith was honest and very patient while we tried to decide. He explained everything very well. We feel like our Explorer will be great. We are very happy with our buying experience
Nov 18, 2022
Sunset Ford was very honest and up front no hidden Fees.
Sunset Ford was very honest and up front no hidden Fees. Cory Pupillo was a pleasure to work with. Thank you Sunset Ford!
Nov 13, 2022
Larry, Tony, and Jeff were awesome to work with when I
Larry, Tony, and Jeff were awesome to work with when I purchased my car. Very patient on making sure I was satisfied!
Jennifer Hall
Service Director
Nov 04, 2022
Jenn and Neil are the reasons why I choose to continue
Jenn and Neil are the reasons why I choose to continue coming back to sunset ford. These two are hands down the backbone to keeping this operation going strong!
Oct 11, 2022
Great customer service with salesmen that actually want
Great customer service with salesmen that actually want to sell you a vehicle and help through the process! Hard to go to other dealer ships when sunset is so pro customer
Oct 09, 2022
Neal is a wonderful technician.
Neal is a wonderful technician. He provides fast service and is very detail oriented. Highly recommend
Sep 22, 2022
I had to find a new dealer to take my car to and after
I had to find a new dealer to take my car to and after calling a few and talking with Brett I felt good taking my car here. I was in the loop the whole time and when an issue came up (not Bretts fault lol) management took great care of it. As a former dealer employee, their service is great.
Aug 03, 2022
Jennifer Hall, Danielle Jansen, and the rest of the team
Jennifer Hall, Danielle Jansen, and the rest of the team are amazing at what they do!
Darrell Burton
Finance Manager
Nov 29, 2022
This is the 4th car I have purchased from Sunset Ford and
This is the 4th car I have purchased from Sunset Ford and it was another great experience!
Nov 27, 2022
Dealer as whole has been okay to to buy from my salesman
Dealer as whole has been okay to to buy from my salesman Cory has been excellent we have bought several vehicles from him and has tried to make his best deal but always seems to have managment in the middle
Nov 24, 2022
Such a great experience from the Sunset Ford St.
Such a great experience from the Sunset Ford St. Louis team. Working with Cory Pupillo and the rest of the Sunset team is always a pleasure. Have been buying here over 10 years now. Kudos to the sales staff again.
Nov 22, 2022
Chad was the most diligent salesman I’ve ever worked
Chad was the most diligent salesman I’ve ever worked with. We told him what we wanted and he did not stop until he found exactly what we asked for. Could not recommend him enough. The entire process was smooth and efficient. Definitely went above and beyond.
Nov 16, 2022
It was a pleasure doing business with Mike Geraghty and
It was a pleasure doing business with Mike Geraghty and Sunset Ford. The process was easy and everyone went out of their way to help me. I love my new car.
Neal Watson
MOBILE Service Advisor
Nov 04, 2022
Jenn and Neil are the reasons why I choose to continue
Jenn and Neil are the reasons why I choose to continue coming back to sunset ford. These two are hands down the backbone to keeping this operation going strong!
Oct 09, 2022
Thank you Neal You and your team did a great job I
Thank you Neal You and your team did a great job I would recommend you to my family and friends
Sep 16, 2022
They seem to hire excellent people.
They seem to hire excellent people. I appreciate the fact that they take me home and then pick me up at no cost.
Aug 25, 2022
Worst service I have ever gotten.
Worst service I have ever gotten. Been coming to sunset for about 30 years. That’s done now. My truck is more screwed up now then when I brought it in. 14 months of getting jerked around is ridiculous. It literally took 14 months to get warranty work done that I had to pay for anyway because I was lied to by my first service advisor. He was fired. My second advisor unfortunately had a stroke. My third advisor did the best he could with my situation. If there was a negative star rating I would have gave that.
Jul 31, 2022
Very disorganized with my 715 appointment.
Very disorganized with my 715 appointment. Then told me I agreed to leave vehicle for 3-4 days when I specificslly said I needed the vehicle at the close of business. I had to call to find out the status at 2 pm and they had not even started. Why make an appointment? Very sad the servuce at Sunset has fallen so badly. I will probably take business elsewhere
Justin Heutel
GM / Parts, Service & Body Shop Director
Sep 18, 2022
Fantastic as always.
Fantastic as always. Everyone was helpful and got me out the same day for my maintenance needs.
Sep 15, 2022
Wonderful service.
Wonderful service. Husband’s brakes and oil change were completed the same day and everyone was very friendly. Love Sunset Ford!
Aug 07, 2022
Awesome place to get your next car.
Awesome place to get your next car. This was our 2nd this year and we couldn't be happier with our purchases from beginning to end.
Jul 31, 2022
The experience was exceptional.
The experience was exceptional. Sunset Ford made me feel like we were there only concern. Hats off to Larry Sidberry, Tim Stewart and the entire staff involved with the delivery of our Lightning
Jul 13, 2022
Everyone was very helpful and not pushy like what's
Everyone was very helpful and not pushy like what's expect at other car dealer ships in town. They did everything they said they would do and didn't try to play any games. I will be buying from them again.
Pete Heutel
General Manager / Sales & Finance
Dec 06, 2022
Sunset was great to deal with and kept me informed thru
Sunset was great to deal with and kept me informed thru the process of obtaining a hard to get vehicle. Thank you Pete and Tim!
Sep 18, 2022
Fantastic as always.
Fantastic as always. Everyone was helpful and got me out the same day for my maintenance needs.
Sep 15, 2022
Wonderful service.
Wonderful service. Husband’s brakes and oil change were completed the same day and everyone was very friendly. Love Sunset Ford!
Aug 07, 2022
Awesome place to get your next car.
Awesome place to get your next car. This was our 2nd this year and we couldn't be happier with our purchases from beginning to end.
Jul 31, 2022
The experience was exceptional.
The experience was exceptional. Sunset Ford made me feel like we were there only concern. Hats off to Larry Sidberry, Tim Stewart and the entire staff involved with the delivery of our Lightning
Blake Balkenbush
Sales Professional
Nov 14, 2022
A great experience with Blake and the whole team.
A great experience with Blake and the whole team. Did not feel pressured to buy and Blake took the time to listen to my plans and my budget and we made it happen! Could not be more excited for my new car, would recommend Sunset and Blake for your next ride!
Nov 13, 2022
Sunset ford was great.
Sunset ford was great. My favorite ford dealer in town. Car salesman blake was awesome. He made it really easy to order my car. No problems at all. Everyone at sunset ford was really nice
Nov 12, 2022
Blake went above and beyond!
Blake went above and beyond! He’s such a nice guy. Buying a car was never easier!
Nov 10, 2022
Blake was very knowledgeable and helpful In selecting my
Blake was very knowledgeable and helpful In selecting my new car. He knew exactly what I was looking for and was able to find
Oct 28, 2022
We’re very happy with our buying experience!
We’re very happy with our buying experience! The car is nice and clean and was ready for us when Blake said it would be. Blake was a great salesperson too!
Chad Morber
Sales Professional
Nov 22, 2022
Chad was the most diligent salesman I’ve ever worked
Chad was the most diligent salesman I’ve ever worked with. We told him what we wanted and he did not stop until he found exactly what we asked for. Could not recommend him enough. The entire process was smooth and efficient. Definitely went above and beyond.
Nov 06, 2022
Very easy to work with in and out excellent customer
Very easy to work with in and out excellent customer service, will definitely buy another vehicle from them again
Oct 29, 2022
Keith was super patient with me as I had no clue what I
Keith was super patient with me as I had no clue what I had wanted when I found out my original car wasn’t going to make it far. We made plans to meet in two days, it gave me time to research some of the cars that were available so I had somewhat of an idea when Friday came around. Luckily, Keith kinda worked backwards than normal and had offered me the car I already had an idea for, and even found it in another color since my partner wasn’t a fan of the white. Everyone was very kind and worked with us patiently and gave us what we asked for, I didn’t feel pressured not once which was my initial worry. Thank you again :)
Aug 27, 2022
The staff were all warm and inviting.
The staff were all warm and inviting. The manager was great too and gave us a tour of the facility that we really loved. I was really impressed with this dealership.
Aug 26, 2022
Purchase went well However the car I purchased had a
Purchase went well However the car I purchased had a low tire light After it was taken back for detail no air was added and car still was dirty So not pleased with that As far as sales team they where excellent
Jon Fletcher
Service Advisor
Dec 04, 2022
The service dept was very courteous and resolved my
The service dept was very courteous and resolved my service issue quickly. Very pleased with the service I received.
Dec 04, 2022
Provides OK service but not great.
Provides OK service but not great. Seems like the level of service has declined. I was not happy with the checkout service when I picked up my vehicle on November 14th. I was rushed, no review/discussion of work complete was provided. I spent over $1200 for miscellaneous service work and no discussion of this work was provided when I picked up my truck. The service rep was in a rush - I overpaid for this work because I did not get my 10% discount coupon honored. I am actually pretty disappointed with this last visit.
Dec 02, 2022
Hopefully I don’t have problems with my transmission
Hopefully I don’t have problems with my transmission anymore. It is great now thank you
Dec 01, 2022
My check engine light came on about 3 months ago.
My check engine light came on about 3 months ago. Sunset Ford was unable to get me in for at least 3-4 weeks, so I took it to another repair shop where they told me my coolant was leaking all over my engine due to a manufacture problem, my car was undrivable, and that I would need a new engine. I called sunset ford and talked to several people who told me that my car could be evaluated in 3-4 weeks. I explained that I had no transportation to my job since my car was undriveable and they told me that my only option was to go and pay to rent a car in the meantime. I finally got ahold of a service worker who was willing to listen to my dilemma and helped me to get my car in and get a Sunset Ford rental car. The rental car coordinator was extremely kind and helpful. I was then set up with a new service coordinator (Jordan), because my primary service coordinator no longer worked at Sunset Ford. My car was in the service department for 3 weeks and I received no update during that time. It was not a huge deal at the time because I had a rental car, however it was frustrating as I had called Jordan 3 or 4 times and left messages with no answer. I then got a call on a Friday morning from Jordan telling me my car was finished and I had to come and get my car/return my rental that day. I had to quickly rearrange plans and leave work early to get my car that day. On my way home about 2 miles out of Sunset Ford, all of my engine lights came on and my car died in the middle of highway 55. I immediately called sunset ford and they told me to tow my car back to Sunset Ford through my insurance and come back within the hour to pick up the rental car again. I was ensured that any towing fees I may receive would obviously be covered by Sunset Ford, as the malfunction was clearly an issue with the repair that had just been performed. The workers who helped me get the rental car again were very kind and I drove the rental car the remainder of the weekend. On Monday, I got another call from Jordan saying my car was repaired again and ready to pick up. When I returned to pick up my car again, Jordan failed to tell me any details about my car repair until I asked what had been found. Jordan then proceed to tell me “An ignition coil had just randomly gone out on your way home”. I kindly asked if the issue had been related to the repair, and he told me no and that it was all “completely random” and that “he had no idea what happened because the service department drove my car for miles and miles”. I made it very clear that I would not be upset and that mistakes happen, but Jordan still chose to lie to me about the repair. It is very obvious that my engine had been reconnected inappropriately, or I would have made it more than 2 miles off of the Sunset Ford lot prior to my car shutting down. I feel very offended that I was lied to repeatedly by Jordan about my cars repair. I never showed any anger or disappointment in Sunset Ford due to the faulty repair. I understand that mistakes happen. I however am incredibly disappointed that I was disrespected and blatantly lied to. Honestly is always the best policy even when it feels hard to be honest. People will be much more understanding when people are honest and kind rather than disrespected and lied to.
Nov 25, 2022
called for appointment, they were able to get me in on
called for appointment, they were able to get me in on short notice. Great to work with
Danielle Jansen
Service Advisor
Dec 04, 2022
Great service!
Great service! Very friendly. They even drove my car around to me and I got a free car wash!!
Dec 02, 2022
I appreciate them having a shuttle.
I appreciate them having a shuttle. They got me In pretty fast. Everyone was nice
Dec 01, 2022
My check engine light came on about 3 months ago.
My check engine light came on about 3 months ago. Sunset Ford was unable to get me in for at least 3-4 weeks, so I took it to another repair shop where they told me my coolant was leaking all over my engine due to a manufacture problem, my car was undrivable, and that I would need a new engine. I called sunset ford and talked to several people who told me that my car could be evaluated in 3-4 weeks. I explained that I had no transportation to my job since my car was undriveable and they told me that my only option was to go and pay to rent a car in the meantime. I finally got ahold of a service worker who was willing to listen to my dilemma and helped me to get my car in and get a Sunset Ford rental car. The rental car coordinator was extremely kind and helpful. I was then set up with a new service coordinator (Jordan), because my primary service coordinator no longer worked at Sunset Ford. My car was in the service department for 3 weeks and I received no update during that time. It was not a huge deal at the time because I had a rental car, however it was frustrating as I had called Jordan 3 or 4 times and left messages with no answer. I then got a call on a Friday morning from Jordan telling me my car was finished and I had to come and get my car/return my rental that day. I had to quickly rearrange plans and leave work early to get my car that day. On my way home about 2 miles out of Sunset Ford, all of my engine lights came on and my car died in the middle of highway 55. I immediately called sunset ford and they told me to tow my car back to Sunset Ford through my insurance and come back within the hour to pick up the rental car again. I was ensured that any towing fees I may receive would obviously be covered by Sunset Ford, as the malfunction was clearly an issue with the repair that had just been performed. The workers who helped me get the rental car again were very kind and I drove the rental car the remainder of the weekend. On Monday, I got another call from Jordan saying my car was repaired again and ready to pick up. When I returned to pick up my car again, Jordan failed to tell me any details about my car repair until I asked what had been found. Jordan then proceed to tell me “An ignition coil had just randomly gone out on your way home”. I kindly asked if the issue had been related to the repair, and he told me no and that it was all “completely random” and that “he had no idea what happened because the service department drove my car for miles and miles”. I made it very clear that I would not be upset and that mistakes happen, but Jordan still chose to lie to me about the repair. It is very obvious that my engine had been reconnected inappropriately, or I would have made it more than 2 miles off of the Sunset Ford lot prior to my car shutting down. I feel very offended that I was lied to repeatedly by Jordan about my cars repair. I never showed any anger or disappointment in Sunset Ford due to the faulty repair. I understand that mistakes happen. I however am incredibly disappointed that I was disrespected and blatantly lied to. Honestly is always the best policy even when it feels hard to be honest. People will be much more understanding when people are honest and kind rather than disrespected and lied to.
Oct 15, 2022
Handed the reciet to me and did not go thru paper work
Handed the reciet to me and did not go thru paper work showing me about my tires or coolant brakes , just told me where my car was parked , got to my car and the wrong oil change sticker was not on the car , went in and told them about it and the kid that did the oil change came out and handed me the sticker , I handed it back to him and had him put it on the windshield ,
Oct 12, 2022
Great service, but they have a sign in the waiting room
Great service, but they have a sign in the waiting room that reads, “vaccinated no mask required, unvaccinated mask required,” Everyone sees how that science didn’t age well. Also this is discrimination. I would give them a 5 star rating if it were not for them taking part in the brainwash.
Brian Noeth
Parts Manager
Sep 18, 2022
Fantastic as always.
Fantastic as always. Everyone was helpful and got me out the same day for my maintenance needs.
Sep 15, 2022
Wonderful service.
Wonderful service. Husband’s brakes and oil change were completed the same day and everyone was very friendly. Love Sunset Ford!
Jun 26, 2022
I have now purchased my 6th Explorer (and -Escapes), and
I have now purchased my 6th Explorer (and -Escapes), and Cory Pupillo in Sales & Sunset Ford Service keep me coming back
Mar 20, 2022
Jim Wagstaff was fantastic to deal with and financing was
Jim Wagstaff was fantastic to deal with and financing was quick and easy. Found exactly what we wanted on website. Contacted by email set up test drive. Best car buying experience ever.
Mar 12, 2022
Jim Wagstaff was fantastic to deal with from the first
Jim Wagstaff was fantastic to deal with from the first email. Very upfront about any issues with the vehicle. Great price!!! Jeff with finance was super and informative. We got exactly the vehicle we wanted and again Great price! Highly recommend this dealership. Truly a stress free experience. Thank you Jim Wagstaff and Jeff Farrah!
Greg Early
Pre-Owned Vehicle Technician
Nov 28, 2022
Very bad, do not communicate at all.
Very bad, do not communicate at all. Told me my car would be done in a couple hours and it took 2 days.
Oct 30, 2022
Bought a new 2015 Explorer loaded with extras; about 40
Bought a new 2015 Explorer loaded with extras; about 40 k. The buying process went ok. What spoiled the experience was the after sale extended warranties. I sat with a different guy , listened to his pitch on a number of after market, offered by third party sources (not Ford or Sunset). I initially agreed to some and asked if I could change my mind with a day or two and he said “no problem. He ran payment on my credit card. I went home and read over the brochures. The very next morning, by 9 am I called the guy selling the extra warranty plans and told him I decided to not go through with any of them. The car sale and after market warranty plans took place on a Friday afternoon. He said he would take care of canceling the sale. It took numerous phone calls, different excuses and almost 2 months to get a credit for the third party warranties and then only with a threat of going to management It REALLY soured me on Sunset Ford. I told myself then I would not buy another car from Sunset. Too bad because other than the warranty issue the deal was ok. John Hesser.
Oct 24, 2022
The service was great and the mechanic was skilled in
The service was great and the mechanic was skilled in diagnosing and repairing the problem. Overall I felt the Sunset people trustworthy.
Aug 14, 2022
I found the service very good and the people very
I found the service very good and the people very interested in my questions and interested in doing a good job
May 14, 2022
We were seen at a reasonable time and the price was less
We were seen at a reasonable time and the price was less than we anticipated
Mike Hamilton
Technician
Jul 31, 2022
Most of the time parts are required to provide good
Most of the time parts are required to provide good service. It took way too long to get parts. The unfortunate thing is my service was due to recalls. Once they received the parts they installed quickly. I need to go back for a couple issues that need additional attention. Hopefully we are at the end of issues that require service.
Jun 11, 2022
Came in for recall work and an oil change.
Came in for recall work and an oil change. Service was great. The staff and my tech were very friendly and professional.
Jun 01, 2022
Male mgr wasted my time Female mgr and guy that helped me
Male mgr wasted my time Female mgr and guy that helped me with hubcaps was great. Oil changer didn't reset system, didn't check my battery, etc. I had been scheduled for front end alignment, rotation and replace air thingy for tire, oil change. Won't be coming back. This department was a lot better before the strike. Boo on you.
May 11, 2022
Great customer service.
Great customer service. Very helpful Parts, service and sales departments always willing to take the best care possible. Thank you for all the hard work and making sure we are safe and happy with our vehicles.
Jan 28, 2022
I like Mike, he is so nice, always smiling! He listened...
I like Mike, he is so nice, always smiling! He listened to me patiently, explaining everything, and, after I left my car at the shop, he called me periodically letting me know the progress of the service. Mike is the best!
Joe Glosemeyer
Technician
Jul 08, 2022
Great service as usual from everyone involved with my
Great service as usual from everyone involved with my visit. Thank you again for everything
Jul 01, 2022
The service department at Sunset Ford is second to none.
The service department at Sunset Ford is second to none. All the work I have had done there has been done on time and done correctly the first time.
Feb 16, 2022
Took my suv in for an oil change and the process went...
Took my suv in for an oil change and the process went very smoothly. Everything was explained and all of my questions were answered.
Jan 05, 2022
Everyone was very nice. Waiting was clean. The service...
Everyone was very nice. Waiting was clean. The service was quicker than we anticipated. Overall, it was a good ex.
Dec 29, 2021
The guys at Sunset go above and beyond, brought our car...
The guys at Sunset go above and beyond, brought our car in for one issue and they discovered a different but related issue. They took care of it right away.
Stacey Krafft
Service Scheduling Coordinator
Dec 04, 2022
I bought my car from sunset Ford at the beginning of June
I bought my car from sunset Ford at the beginning of June of this year an as far as services on my car I got my oil change an tires rotated an thank you very much so far I am very pleased
Dec 04, 2022
They was good and helped me out with any problems I had
They was good and helped me out with any problems I had or questions answered
Dec 02, 2022
I always trust my car to Sunset Ford and Mike Sensmeyer.
I always trust my car to Sunset Ford and Mike Sensmeyer. He is an amazing service advisor and always takes great care of me and our vehicles. We have been using Sunset since we bought the vehicle back in 2017 we would highly recommend.!
Nov 25, 2022
As usual they got my truck in and out for routine service
As usual they got my truck in and out for routine service even on a short holiday work week!
Sep 24, 2022
Very professional and knowledgeable people to work with.
Very professional and knowledgeable people to work with. They listened to explanations and performed the needed adjustments. Thank you
Gary Ray
Parts Consultant
Nov 13, 2022
Courteous, professional and honest.
Courteous, professional and honest. Well trained staff with no high pressure tactics. Excellent customer service!
Sep 28, 2022
Excellent service preformed in a timely fashion by
Excellent service preformed in a timely fashion by professionals at Sunset Ford in sunset Hills Mo.
Sep 02, 2022
It’s ok,fast and efficient!
It’s ok,fast and efficient!Every thing was explained before they worked on my car
Jul 21, 2022
Always friendly and accommodating.
Always friendly and accommodating. They always take good care of my car. I’ll be back in 5000 miles
Jun 18, 2022
This is my second new vehicle purchase from Sunset Ford
This is my second new vehicle purchase from Sunset Ford in as many years. The location is convenient and the sales, service and part’s employees are friendly and helpful. No surprises on price or gimmicky dealer options to run up my costs. My sales guy, Tim Stewart, was knowledgeable and patient. I just can’t say enough good things about this dealer.
John Raster
Parts Consultant
Nov 06, 2022
I have absolutely no complaints about Sunset Ford or
I have absolutely no complaints about Sunset Ford or Joseph Arendall. Every employee I have had contact with has been very knowledgeable and helpful with a smile. Because of this, Sunset Ford is now my choice for service and repairs. I just do not think I could find a better choice to take care of my EcoSport.
Sep 27, 2022
Sunset Ford has always been fair and honest with their
Sunset Ford has always been fair and honest with their repairs and service; even when my wife brings in the car for work.
Sep 14, 2022
Conan did an outstanding job getting my vehicle serviced.
Conan did an outstanding job getting my vehicle serviced. And what a great job by the parts dept. in locating and acquiring the part needed to fix my vehicle. Great Job!!!!
Jul 06, 2022
mechanic did a great job working on my truck.
mechanic did a great job working on my truck. Parts department got what I needed.
Jun 11, 2022
Came in for recall work and an oil change.
Came in for recall work and an oil change. Service was great. The staff and my tech were very friendly and professional.
Chad Conover
Technician
Nov 28, 2022
Very bad, do not communicate at all.
Very bad, do not communicate at all. Told me my car would be done in a couple hours and it took 2 days.
Sep 15, 2022
It was a good experience the salesman Chad did everything
It was a good experience the salesman Chad did everything that he said he would definitely be a repeat customer
Sep 14, 2022
Conan did an outstanding job getting my vehicle serviced.
Conan did an outstanding job getting my vehicle serviced. And what a great job by the parts dept. in locating and acquiring the part needed to fix my vehicle. Great Job!!!!
Sep 11, 2022
They found the problem and fixed the problem.
They found the problem and fixed the problem. They noticed what was the heart of the problem.
Aug 15, 2022
The new customer waiting room is very nice.
The new customer waiting room is very nice. With some free stuff too! Xcx ghj
Mark Erickson
Wholesale Parts Consultant
Nov 13, 2022
Courteous, professional and honest.
Courteous, professional and honest. Well trained staff with no high pressure tactics. Excellent customer service!
Jul 06, 2022
mechanic did a great job working on my truck.
mechanic did a great job working on my truck. Parts department got what I needed.
Apr 22, 2022
They went over and above to help me out with an
They went over and above to help me out with an unexpected flat tire replaced while we were on our cross country vacation.
Mar 09, 2022
Tim and Larry make car buying fun and comfortable.
Tim and Larry make car buying fun and comfortable. Why go anywhere else !! Don’t close the deal till Sunset. Big Thanx to the Heutels and Larry Sidberry. Liked the experience so much I ordered a second truck too.
Sep 12, 2021
Once again, thank you Mark. I really appreciate you...
Once again, thank you Mark. I really appreciate you taking the time to show me how to order parts online from Sunset's website. Part ordered arrived on time and got a call when it got to the dealer.
Angelo Galasso
Technician
Sep 19, 2021
Always great service. I would highly recommend Sunset...
Always great service. I would highly recommend Sunset Ford foe service and purchase of a vehicle.
Sep 18, 2021
It is a great and nice dealership full of great people...
It is a great and nice dealership full of great people thank you to all the workers
Jul 17, 2021
Everyone was very nice, from setting up my rental car,...
Everyone was very nice, from setting up my rental car, rental co. picked me up, fixed my cars problems, car was clean, and got to leave rental car at shop when work was done! Very good service!
Jul 03, 2021
Excellent service and a professional staff; always...
Excellent service and a professional staff; always willing to assist in anything needed
Jun 04, 2021
They have always been very helpful and nice every one of...
They have always been very helpful and nice every one of them is super friendly I have traded with them since 2007 I always take my car back to them for all of my services