If you received a Customer Satisfaction Program, such as a “M or N” program (Ex: 14M02), the vehicle must be diagnosed by a Ford Certified Technician with customer approval of $209.95 for Diagnosis charges. Once diagnosed, we will submit our findings to Ford Motor Company to inquire if coverage is applicable. In many instances, we find that these programs do not apply to our Customer’s primary concern and repairs/charges must be authorized by the customer. If you have a concern and would like us to diagnose the concern for $209.95, then please continue scheduling through our online portal or by calling us at 314-843-4431.
If you received a RECALL NOTICE from Ford Motor Company for an “S” Notice (Ex: 19S01), please continue scheduling through our online portal or by calling us at 314-843-4431. Please know that we are receiving many scheduling requests along with parts shortages, so it may be months before availability exists.
We want to make it easier than ever for you to schedule your next appointment at Sunset Ford of St. Louis. Be sure to use our simple online schedule page to reserve your next service with us in seconds. Here is a breakdown of how our schedule service page works.
One of the many ways that we make getting service at Sunset Ford an attractive convenience and value is with online service scheduling. Our online service scheduler is simple, and you can enter a few basic contact and service details to get started. After submitting these pertinent details, we will contact you via the preferred method selected to collect the remaining details and get you in for service. The online form is always available via our website, and you can submit the form quickly and conveniently from the comfort of home at any time of the day.
By providing a few basic details, anyone can schedule their next Ford service online quickly and conveniently. You provide the pertinent details listed on the form, and we will call you back as quickly as possible. Be sure to fill out all of the form details accurately, and we will contact you via the preferred method selected via email or by phone, including text or call. The last section on the form is for providing the vehicle’s problem or service if you know what is needed. Provide pertinent comments here, and we will get your appointment scheduled.
When we contact you, we will need to discuss the appointment day and time for the service. We will offer the soonest opportunity or can schedule another time that suits your personal needs. To streamline the process, be sure to have some preferred days and times, and we will get your appointment scheduled as quickly and conveniently as possible. It is also likely that depending upon the comments entered into the form, we may need to discuss the problem more precisely and the corrective service needed.
Online service scheduling is just one of the many ways that we extend more convenience and value to our customers. We also offer concierge pickup & return delivery for your services, including hygienic home or work pick-up and return delivery upon completion of the service.
Beyond offering the chance of convenient online service scheduling, your services will be completed in a state-of-the-art service center certified by Ford to provide your services according to the highest standards. Your service will include factory-trained technicians, the newest diagnostics, and the installation of original equipment (OEM) parts.